Carbyne, the leading i3 cloud-native emergency contact center provider, has partnered with Rio Grande Council of Governments (RGCOG) in Texas to bring i3 cloud-native, NG911, omni-channel, contact center solutions live in five (5) Public Safety Answering Points (PSAPs). Utilizing AT&T’s Emergency Services IP Network (ESInet) allows Carbyne to deliver one of the most reliable 911 contact center solutions available – one that is resilient against natural disasters and allows for 911 operations to continue, regardless of availability of the physical PSAP location.
This is the first time that i3, the technical specification by NENA (National Emergency Number Association) to enable next-generation 911 (NG911) capabilities is utilized with an ESInet, (Emergency Services IP Network) connection – which is the implementation of an IP-based network for handling emergency calls by public safety answering points (PSAPs) – in a cloud native solution… READ MORE
The director of Macon County’s Enhanced 911, Michael Kindle, says that they are nearing completion of the Second Phase of major upgrades to their system’s equipment.
Upgrades in the First Phase last summer included the installation of a new Next Generation 911 telephone system. That replaced a system that was over 10 years old.
The Second Phase included the replacement of the radio consoles to a new IP radio control system,,. READ MORE
The former head of an emergency call center in Washington, D.C., will return to her top position just over a year after she resigned amid scrutiny of ineffective handling of 911 calls.
Mayor Muriel Bowser announced Thursday that she would reappoint Karima Holmes as director of the Office of Unified Communications, which fields all 911- and 311-related calls, despite her stepping down in 2021 following accusations that she bungled emergency situations, wasting valuable seconds due to struggles to locate callers…
A committee of County Commissioners has issued their recommendation for the new director at 911 Central Dispatch.
Livingston County Administrator Nathan Burd was before the Courts, Public Safety, and Infrastructure and Development Committee on Tuesday with the lead candidate for Dispatch Director. That candidate is Kecia Williams.
Burd said Williams has 3 decades of experience in dispatch and has held leadership positions in centers that are both larger and smaller than Livingston County’s. She is currently the Dispatch Manager for the West Bloomfield Township Police Department…
The Senate Appropriations Committee has approved a bill requiring 911 public safety operators to complete telecommunicator cardiopulmonary resuscitation training every two years.
Filed by Sen. Danny Burgess, SB 890 is now ready for full Senate consideration. Its counterpart (HB 593), filed by Rep. Dana Trabulsy, could be considered by the full House on Thursday. The bills are similar but not identical…
Six counties from across Maryland staged a 9-1-1 expo with live call-taking from a remote and crowded location using FirstNet. The expo was conducted at the Maryland Association of Counties’ winter conference.
FirstNet Authority
By John Hunt, Senior Public Safety Advisor and 9-1-1/Emergency Communications Expert, First Responder Network Authority and Lori Stone, Senior Public Safety Advisor, First Responder Network Authority
If the 9-1-1 community learned anything from the pandemic, it’s the need to plan for alternate ways to work. Rather than be tied to workstations at fixed locations, 9-1-1 telecommunicators need flexibility to remotely take, dispatch, and supervise calls. In December 2021, Maryland telecommunicators put FirstNet, America’s public safety broadband network, to the test, demonstrating the network’s connectivity and reliability during remote operations….
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
