Guam’s E-911 Center expected to relocate

In efforts to advance how they respond to emergencies on island, the E-911 Center is undergoing some changes.  The E-911 Center is anticipating to move from its secure location at Civil Defense by the end of 2022 to a more public location. We were asked not to disclose the whereabouts at this time however, public information officer for the Guam Fire Department, Kevin Reilly, believes the move is for good reason.

“There are several issues that we had, the biggest one being space. As we continue to grow, as the fire department continues to grow we’re having a lot more calls then we were before. Therefore we bumped up our system from 8 consoles to 10,” he explained… READ MORE

First Responders | Allegany County 911 dispatchers handling thousands of calls weekly (MD)

CUMBERLAND, Md — If one function stands out as the hinge pin for the entire emergency services system in Allegany County, it would be the county’s 911 Joint Communications Center.

“When you dial 911, that is the worst day of your life,” according to James Pyles, director of the Allegany County Department of Emergency Services.

Pyles said the county 911 Center receives over 1,000 911 calls and over 2,000 administrative calls each week. In addition to real-time emergency dispatch services, the center provides coordination and technical support to all radios for every volunteer fire department in Allegany County and all EMS locations, including the Cumberland Fire Department, the Cumberland Police Department, the Allegany County Sheriff’s Office, Frostburg City Police Department, Luke Police Department and Lonaconing Police Department… READ MORE

Forsyth Co. EMS diverting some 911 calls to telehealth service (NC)

FORSYTH COUNTY, N.C. — The Forsyth County Emergency Department said 911 calls and emergency department services are at an all-time high as they continue to deal with staffing shortages.

“In the past couple of years, especially in the pandemic, we’ve seen an extremely large increase in calls for service,” Daren Ziglar, Director of Emergency Services, said.

Now, they’re using a new program in partnership with Atrium Health Wake Forest Baptist to help take some of the load off. On top of that, they’re making sure each patient gets the help they need… READ MORE

Sheriff’s Office Communication Center announces Employees of the Year (WA)

Regardless of the type of emergency, virtually every one of them begins with someone dialing 911. In 2021, the King County Sheriff’s Office (KCSO) Communications Center answered 527,050 phone calls from people seeking assistance in unincorporated King County and its contract cities. The Center never closes — its employees have been on the job throughout COVID-19, snow storms, forest fires, excessive heat, social protests, and more.

To recognize the great work that takes place in this important department, each year employees nominate and vote on their co-workers who best represent the professionalism and dedication required in their department. The 2021 honorees are… READ MORE

Val Demings Champions the First Responder Network Authority

Val Demings Champions the First Responder Network Authority

This week, U.S. Rep. Val Demings, D-Fla., showcased her proposal to “prevent the sunset of the First Responder Network Authority (FirstNet), a nationwide broadband network for public safety communications” which “was created to fulfill one of the central recommendations of the 9/11 Commission.

Demings, who served more than a quarter-century in the Orlando Police Department where she rose to serve as police chief, is currently running for the Democratic nomination to challenge U.S. Sen. Marco Rubio, R-Fla…

FirstNet at 10: A Decade of Dedication to Public Safety

By Edward Parkinson, CEO, First Responder Network Authority (FirstNet Authority)

Broadband has become the lifeblood of our economy. It is also essential to our national security and public safety, a fact that first responders recognized many years ago. The tragedies of September 11th revealed fundamental problems with the communication systems used by our nation’s first responders. They needed a more advanced telecommunications infrastructure for their lifesaving mission, a reliable one to help them communicate and share information during emergencies and daily operations.

In the years following the terrorist attacks, public safety from across all disciplines, including 9-1-1, EMS, fire service and law enforcement, joined together to advocate for their own high-speed broadband network. In 2012, Congress enacted a law to create the First Responder Network Authority within the Department of Commerce to ensure the building, deployment and operation of FirstNet, America’s only nationwide public safety broadband network.

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