by AllThingsECC.com | Mar 18, 2022 | Comm Center News, Opinions
To the Editor:
Can we take a minute to talk about some of our most unsung heroes in our county? I’m referring to our dispatchers, the people who answer our calls when we are having an emergency.
It’s important for our citizens to know how often these people are forgotten as some of our most important heroes in our community. When we call them, it doesn’t matter which town we are from, whether we are in the city or the county. What matters to them is getting us the help we need, as quickly and efficiently as they can. They are our fist line of defense in every situation that comes to them. They have to make the decision of who needs to be notified and sent our way. They have to know what to tell us to do in any emergency that we call them with, how to administer first aid, how to perform CPR, the safest measures to take when there’s been an accident, etc. They must keep us as calm as possible, often in situations that seem like the worst moments of our lives…
by AllThingsECC.com | Mar 18, 2022 | Comm Center News
“I was a trainer, and I always told my trainees the calls aren’t personal, they don’t affect you,” she said. “Yes, you’re empathetic, but at the end of the day that was their fight. That was their car accident. It didn’t affect me personally. Well, then it did.”
Each day, a legion of dispatchers like Woodall man the radios at 911 communications centers across metro Atlanta and expose themselves to a constant barrage of interactions that can be both tragic and devastating. They answer calls from people in crisis and dispatch aid, serving as a bridge of intervention…
by AllThingsECC.com | Mar 17, 2022 | Comm Center News
Understanding how EMS works in Dinosaur — and what that unique community needs — is an essential part of the conversation to determine the future of EMS. But it is definitely a complex piece of the overall puzzle.
One issue that increases the response times, explained Max Becker from the Dinosaur Marshal’s Office — who is also Nichole’s husband — is that when someone in Dinosaur calls 9-1-1, it can either be routed to Rio Blanco, Moffat County or Vernal’s dispatch, depending on which cell tower the call goes through. Landlines will automatically go to Moffat County dispatch, who will then need to contact Vernal dispatch in order to send an ambulance…
by ECC Editor | Mar 17, 2022 | Comm Center News
The $2.09 surcharge per communication service providers for Mason-Oceana County Dispatch Center 9-1-1 services was renewed by the Oceana County Board of Commissioners March 10.
The surcharge applies to all communication devices capable of calling 9-1-1. It was first approved in February 2002. It is estimated to generate $160,000 collected between July 1 and June 30 of each year… READ MORE
by ECC Editor | Mar 17, 2022 | Comm Center News
Whenever a Montanan needs to call 9-1-1, the only concern is getting help and getting it fast. Data about the caller is the backbone for a quick and accurate response. What’s their location and who needs to respond?
Throughout the country, state 9-1-1 programs are transitioning to Next Generation 9-1-1 (NG9-1-1). This modernized 9-1-1 system relies on GIS data to quickly and accurately route emergency calls to the correct 9-1-1 call center. This transition requires significant coordination with local data providers to pull together information such as addresses, roads, and the boundaries of the cell centers, law enforcement, fire and emergency medical services… READ MORE
by ECC Editor | Mar 17, 2022 | Comm Center News
ROCK SPRINGS – The Joint Powers Combined Communications Center annual report was presented during the Rock Springs City Council meeting on Tuesday, March 15.
Executive director of the Joint Powers Combined Communications Board Rick Hawkins was at the meeting to present the annual report.
“In 2018, we implemented a computer system, and in fact several systems, that allow us to track incoming and outgoing phone calls, radio traffic, calls for service assigned to police, fire and medical,” Hawkins said. “That started in late 2017. So, our first full year’s data is from 2018… READ MORE
