by AllThingsECC.com | Mar 28, 2022 | Comm Center News
The soon-to-be obsolete dispatch system that Somerset County and three police departments use is being replaced, but at a cost of $650,000.
The county has relied on its current system, called IMC Suite, for the last 18 to 20 years, said Michael Smith, director for the Somerset Regional Communications Center and Somerset County Emergency Management Agency.
The system has come under new ownership several times in recent years, which has raised red flags, he said. The current owner, public safety software company CentralSquare, says it will maintain the old platform for the next two years, but new features and upgrades are not expected, he said…
by ECC Editor | Mar 28, 2022 | Comm Center News
From North County Fire Protection District
If your mobile phone is more than a few years old, you may need to upgrade your device before your mobile provider shuts down its 3G network, to avoid losing service. For more information on your mobile providers’ plans for 3G retirement and how you can prepare, contact your provider directly.
What is happening?
Mobile carriers are shutting down their 3G networks, which rely on older technology, to make room for more advanced network services, including 5G. As a result, many older cell phones will be unable to make or receive calls and texts, including calls to 911, or use data services. This will affect 3G mobile phones and certain older 4G mobile phones that do not support Voice over LTE (VoLTE or HD Voice)… READ MORE
by ECC Editor | Mar 28, 2022 | Comm Center News
The Palo Alto Police Department is pushing back against attempts by some members of the City Council to reverse its policy of encrypting police radio communication, which prevents the media and members of the public from using scanners to monitoring police activities.
The policy change was made by City Manager Ed Shikada and Police Chief Robert Jonsen in January 2021 with no council involvement or advance warning. Both had claimed since then that it was adopted to comply with an October 2020 order from the state Department of Justice, which requires law enforcement agencies to protect personal identifiable information such as an individual’s Social Security number or passport number. The DOJ memo does, however, allow agencies to adopt policies that protect this information without fully encrypting their communications, as the California Highway Patrol had done… READ MORE
by AllThingsECC.com | Mar 28, 2022 | Comm Center News
FRESNO, Calif. (KFSN) — A new high-tech tool will help the Fresno Police Department respond to emergency calls.Fresno police launched the new and improved Computer-Aided Dispatch or “CAD” system at the end of last month.
It was designed over the last four years in partnership with the company AXON.
Fresno Police Chief Paco Balderrama says the system provides real-time mapping for dispatchers and officers.
They can respond faster with safety in mind, and officers can go to a scene more prepared…
by AllThingsECC.com | Mar 27, 2022 | Comm Center News
TEXARKANA, Ark. — An effort by the Arkansas 911 Board to streamline Public Safety Answering Points, or 911 centers, could leave Miller County in a financial emergency.
The Arkansas side operates two 911 dispatch centers — one at the Miller County Sheriff’s Office on U.S. Highway 71 South and another at Bi-State Justice Center, which primarily fields calls within Texarkana city limits.
Miller County judge’s administrative assistant Carla Jenkins said the centers serve as a back-up to each other. However, the city doesn’t receive Arkansas-based 911 services, since those services are provided by the joint PSAP the city shares with Texarkana, Texas, and Bowie County through the Ark-Tex Council of Governments at Bi-State…
by AllThingsECC.com | Mar 27, 2022 | Comm Center News
Axon Dispatch provides a robust 9-1-1 computer-aided dispatch system (CAD) built on modern cloud technologies
SCOTTSDALE, Ariz., — Axon, the global leader in connected public safety technologies, today announced that the Fresno Police Department, a Major City Chiefs Association member, is now live on Axon Dispatch, a computer-aided dispatch system (CAD) platform built on modern cloud technologies. Fresno PD benefits from Axon’s suite of innovative technology products, including TASER energy weapons, body-worn cameras, evidence management, Axon Records and now Dispatch.
Axon Dispatch is a robust CAD system built on modern cloud technologies designed to enhance 9-1-1 call centers. Fresno PD receives nearly one million 9-1-1 calls each year to its Communication Center and requires a modern CAD system capable of reliably handling its call volume and call diversity while being user-friendly…
