New texting service improves 911 dispatchers’ connection to callers (OH)

The Warren County Communications Center recently added texting software to help reassure callers to 911 that help is on the way. 

“After we looked into it and had a demonstration, we thought this would work great here as well,” she said.

Warren County implemented the first phase of this project on March 7, allowing the caller to receive updates about their incident while it is active…

Emergency resources are just an app away despite spotty reception in Piscataquis County (ME)

The Piscataquis County Emergency Management Agency wants to see more residents use an app it launched less than a year ago for alerts and emergency planning — even though it remains difficult for some to access it.

Last month, Piscataquis County Commissions decided to dedicate American Rescue Plan Act funds to radio communications upgrades for the county’s emergency responders rather than invest them in broadband. Although the commissioners’ decision and the EMA’s attempt to grow its app appear to conflict, the Piscataquis Emergency Management App is meant to reach an audience that doesn’t receive traditional emergency alerts broadcast via television and radio, Director Jaeme Duggan said…

West Central Dispatch Joins Elite Group (IL)

The West Central Illinois Joint Dispatch has earned national recognition for being one of the best of the best.

West Central Joint ETSB 911 has been recognized by the International Academies of Emergency Dispatch® (IAEDTM) as an Accredited Center of Excellence, or ACE, for emergency fire dispatching.

The IAED said in a press release today, that West Central Joint ETSB 911 is the 60th Fire ACE in the world. West Central Joint ETSB 911 is one of only two Medical Fire ACEs in Illinois. There are now 29 Medical / Fire ACEs in the world…

Metro-Richmond area facing shortage of 911 operators (VA)

Metro-Richmond area facing shortage of 911 operators (VA)

RICHMOND, Va. (WWBT) – The City of Richmond, Henrico, Chesterfield and Hanover Counties all say they are in need of 911 operators.

“This is a way if you don’t want to be on the frontlines to really be that first, first responder,” said Rebekah Taylor, Henrico Police Communications.

Currently, the Richmond Department of Emergency Communications is short 22 dispatchers or 1/3 of the staffing it needs to answer your emergency calls…

Man charged in RCMP investigation into hundreds of non-emergency 911 calls (Canada)

Man charged in RCMP investigation into hundreds of non-emergency 911 calls (Canada)

From last November through this month, hundreds of calls were made to Saskatchewan’s 911 dispatch centre, all made from an unregistered cell phone. RCMP say the caller didn’t identify themselves, nor did they indicate any emergency. A news release from the Saskatchewan RCMP says 911 dispatchers and police treat all calls seriously and have to ensure there is no emergency at the other end of the line, even if no one speaks during the call or hangs up. Officers repeatedly check the area where the calls were being place, but couldn’t find evidence of any emergency…

Unsung heroes (WY)

To the Editor:

Can we take a minute to talk about some of our most unsung heroes in our county? I’m referring to our dispatchers, the people who answer our calls when we are having an emergency.

It’s important for our citizens to know how often these people are forgotten as some of our most important heroes in our community. When we call them, it doesn’t matter which town we are from, whether we are in the city or the county. What matters to them is getting us the help we need, as quickly and efficiently as they can. They are our fist line of defense in every situation that comes to them. They have to make the decision of who needs to be notified and sent our way. They have to know what to tell us to do in any emergency that we call them with, how to administer first aid, how to perform CPR, the safest measures to take when there’s been an accident, etc. They must keep us as calm as possible, often in situations that seem like the worst moments of our lives…