911: A Lifesaving Reunion (NC)

by | Jun 12, 2026 | Comm Center News

“I can’t believe I’m meeting the person whose life I helped save – and her husband, who did the work.”

Those were Call Taker Mariah Friedrich’s first words when she met Stephanie and Joe Schouten. Stephanie and Joe, along with their children Susan, 13, and Miles, 10, recently visited the Raleigh-Wake Emergency Communications Center about a year after Stephanie collapsed in cardiac arrest. Thanks to the CPR instructions Mariah shared over the phone with Joe, Stephanie survived and has since made a full recovery.

Kansas Emergency Mobile Dispatch and Training Center: Sharpening skills and supporting telecommunicators statewide

by | Jun 6, 2026 | Comm Center News

When a 9-1-1 call is made, emergency telecommunicators serve as the first line of response. Not only do they inform other public safety entities of where and what to respond to, they also often provide emergency medical dispatching and pre-arrival instructions, triage, and advice over the phone, guiding the caller through what could be the most challenging moment of their lives. They are the first first responders.  

This is why training and staffing are so important for telecommunicators and emergency communication centers (ECCs). Every incident deserves the most effective and efficient response possible.  

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