by AllThingsECC.com | Jun 12, 2025 | Comm Center News
Tucked inside Bellevue City Hall is NORCOM, a regional public safety communications agency where trained professionals are on duty around the clock. It’s one of 11 Public Safety Answering Points in King County where dedicated 911 professionals respond daily to support first responders and community members when you need them most. From the outside, it may seem like just another government office, but behind closed doors, a team of 911 call takers and dispatchers work tirelessly to connect those in crisis with life-saving help.
by AllThingsECC.com | Jun 12, 2025 | Comm Center News
Mayor Muriel Bowser has officially reopened the newly-renovated Public Safety Communications Center (PSCC), following an $18.5 million upgrade aimed at enhancing the city’s emergency response capabilities. Joining the mayor at the event were Deputy Mayor for Public Safety and Justice Lindsey Appiah, Office of Unified Communications (OUC) Director McGaffin, and several other officials, as reported by the Mayor’s office.
by AllThingsECC.com | Jun 11, 2025 | Comm Center News
Leaders of four key organizations ask members of the Senate Commerce Committee to include federal funding to pay for the deployment of IP-based, next-generation-911 (NG911) technology in the “One Big Beautiful Bill” reconciliation legislation that the Senate is expected to consider in the near future.
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by AllThingsECC.com | Jun 11, 2025 | Comm Center News
Many agencies underestimate the cost of operating even a modest 2-position dispatch center. On paper, it sounds manageable — just two dispatchers, right? But let’s break it down
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by AllThingsECC.com | Jun 10, 2025 | Comm Center News
BATTLE CREEK, Mich. — The Calhoun County Consolidated Dispatch Authority celebrated its newest radio communication system going online on Tuesday afternoon.
The department celebrated the upgraded technology that comes from a 9-1-1 millage approved in 2022.
by AllThingsECC.com | Jun 10, 2025 | Comm Center News
BROWN COUNTY (WLUK) – So far this year, Brown County emergency operators have received about 4,000 hang-up calls. People inadvertently or unknowingly calling 911and then hanging up because they don’t have an emergency.
Technology can be helpful in times of need, but also a nuisance when it accidentally dials 911 and you don’t need help.
“I would say last year we had almost 11,000 911 hang-ups,” said Chancy Huntzinger, Brown County Dir. of Public Safety Communications.
In each of those cases, 911 dispatchers needed to make contact with the caller to make sure everything was okay.
