by AllThingsECC.com | Jun 6, 2026 | Comm Center News
When a 9-1-1 call is made, emergency telecommunicators serve as the first line of response. Not only do they inform other public safety entities of where and what to respond to, they also often provide emergency medical dispatching and pre-arrival instructions, triage, and advice over the phone, guiding the caller through what could be the most challenging moment of their lives. They are the first first responders.
This is why training and staffing are so important for telecommunicators and emergency communication centers (ECCs). Every incident deserves the most effective and efficient response possible.
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by AllThingsECC.com | Jun 6, 2026 | Comm Center News
Kentucky is transitioning to what’s known as Next Generation 911.
Current 911 systems enable the public to share voice, caller ID, and limited location information. But even with that data, emergency officials say there are limitations. The goal of the new system is to improve speed and accuracy of emergency response.
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by AllThingsECC.com | Jun 5, 2026 | Comm Center News
It has been said, San Bernardino County Supervisor Dawn Rowe told a crowd, that the county is “the Disneyland of disasters.”
“If it can happen, it happens in San Bernardino County,” she said, referencing any number of fires, floods, mudslides, shootings and even a blizzard.
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by AllThingsECC.com | Jun 2, 2026 | Comm Center News
ROSWELL, Ga. — Public safety officials, city leaders and staff gathered May 27 to cut the ribbon on Roswell’s new E-911 Emergency Communications Center at 11261 Alpharetta Highway.
Since November, construction crews have expanded the former SharpShooters property to become a public safety center with state-of-the-art communications technology to assist Roswell Police and Fire departments with their response.
by AllThingsECC.com | Jun 1, 2026 | Comm Center News
In a message marking National Safety Month in June, Tony said every emergency response begins with a call answered by a highly trained communications professional who must remain calm under pressure, make rapid decisions and ensure help is dispatched without delay.
blic service.
by AllThingsECC.com | May 31, 2026 | Comm Center News
Since February 2025, the Richmond Ambulance Authority and the city’s Department of Emergency Communications have been locked in a struggle over who should field 911 calls for medical emergencies.
