by AllThingsECC.com | Mar 27, 2022 | Comm Center News
MANCHESTER — The future of Manchester’s emergency dispatch service will now be decided in part at this year’s Town Election, and not at Special Town Meeting this summer.
Selectmen voted unanimously earlier this week to feature a non-binding vote “on the future of dispatch” on the election ballot on May 17. The exact wording of the question has yet to be determined.
Selectmen said the move was needed as more voters participate in the Town Election than Town Meeting.
For years, the town has debated whether to join a regional dispatch center instead of having its own employees work the phones at Manchester Police Department. Earlier this month, North Shore Regional 911 Center of Middleton announced it has the capacity to take on all of Manchester’s dispatch services at no cost to the town…
by ECC Editor | Mar 27, 2022 | Articles, Comm Center News
With federal regulations around 911 calling and location information fully in effect and enforceable, organizations need to ensure their PBX and phone systems are compliant.
“There are obligations for everyone, from the manufacturer and distributor through to the operator of any multiline telephone system,” said Martha Buyer, a telecommunications attorney.
Kari’s Law requires that multiline telephone systems sold, leased or installed after Feb. 16, 2020, support phones directly calling 911 without needing to dial a prefix first. The law also requires that 911 calls have a valid callback number and that appropriate on-site personnel, like security, are notified when a 911 call is made… READ MORE
by AllThingsECC.com | Mar 26, 2022 | Articles, Comm Center News
Verizon Frontline has the greatest level of public-safety broadband adoption of any U.S. carrier, providing almost 4.5 million connections to 30,000 public-safety entities, a Verizon Frontline official said last week. Patty Roze, vice president of public-sector sales for Verizon, cited the statistics during her portion of the company’s keynote presentation on Thursday morning at IWCE 2022 in Las Vegas.
While public-safety officials celebrated the 10th anniversary of the enactment of the law establishing FirstNet last month, AT&T claimed that its network footprint now covers 2.81 million square miles—a figure that was more than 50,000 square miles more than any other U.S. wireless carrier, according to AT&T.
But AT&T’s coverage advantage is much greater than this, based on figures shared by Roze, who mentioned coverage numbers during the keynote while emphasizing Verizon’s considerable financial commitment to build out its wireless network. Based on this coverage figure provided by Roze, AT&T would have a 130,000-square-mile coverage advantage when compared to Verizon…
by ECC Editor | Mar 26, 2022 | Comm Center News
WOOD RIVER— Equipment upgrades to Madison County’s 911 call centers will take longer than necessary because AT&T has fallen behind.
At Wednesday’s Emergency Telephone System Board meeting, Madison County 911 Director Dana Burris said the installation of the new equipment— which has been in the works for more than a year and had been delayed because of supply chain issues — has fallen slightly behind because of delays by the phone company in circuit testing… READ MORE
by ECC Editor | Mar 26, 2022 | Comm Center News
The Glenview Public Safety Dispatch Center operates in a large, yet dark and quiet room on the second floor of Glenview Village Hall. There, dispatchers at work — headsets on — seemingly glow under the plethora of computer screens and television monitors throughout the room.
The Glenview Journal was granted rare access last week to tour the Glenview Public Safety Dispatch Center and see its dispatchers in action.
Dispatchers, also called telecommunicators, are often unseen, but are in many ways the first to respond to an emergency. They are the first to make contact with those who, just seconds before, may have experienced the worst moments in their lives, facing crime, injuries, fires, or other emergencies… READ MORE
by AllThingsECC.com | Mar 25, 2022 | Comm Center News
Austin Partners with Williamson County for Automatic Aid in Fire Dispatch
On February 15, 2022, the City of Austin, with partners in Williamson County, went live with a system that extends Automatic Aid for fire dispatch. The new system, Tellus, is an interface that brings together disparate Computer Aided Dispatch (CAD) systems to share information. This allows City of Austin Fire dispatchers to see where the units belonging to Georgetown, Cedar Park, and Round Rock fire departments are located when dispatching for an incident. The CAD system will automatically dispatch the closest unit, regardless of jurisdiction…
