Municipality earns international award for fire dispatch excellence (Canada)

Municipality earns international award for fire dispatch excellence (Canada)

(Fort McMurray, AB – April 11, 2022) – Regional Emergency Services (RES) joined an elite group having been recognized by The International Academies of Emergency Dispatch® (IAEDTM) as an Accredited Center of Excellence (ACE) for emergency fire dispatching. The RES Dispatch Centre is the 62nd Fire ACE in the world.

“This accreditation is a testament to the ongoing commitment and high-quality work of our dispatch team,” said Jody Butz, RMWB Regional Emergency Services Fire Chief.  “The standards we’re setting at our dispatch centre are amongst the best in the world, helping us consistently improve public safety and better serve the community…

Recognizing our local dispatchers with Public Safety Telecommunications Week (Canada)

Recognizing our local dispatchers with Public Safety Telecommunications Week (Canada)

This week is National Public Safety Telecommunications Week, honouring the telecommunication personnel dedicating their lives to public safety.

“The dispatchers in emergency services are often forgotten about. We are the ones to take the first call with an emergency. This is a good time to promote who we are and what we do, and the fact that we are here serving you and the community,” says Jenna Mattson, a local dispatcher with the Kenora Central Ambulance Communications Centre…

Who is on the other end of the line when you call 911? (IL)

Who is on the other end of the line when you call 911? (IL)

Rebecca Langley – Operations Manager

Rebecca Langley

Becky Langley hears it all the time.  “Well, you’re just a dispatcher.”

But what exactly is a dispatcher?

A 911 dispatcher or Telecommunicator is a highly trained professional and the first point of contact in an emergency.

They are the first link in the emergency response chain and have the task of obtaining essential information from callers.

While they are gathering this information, they are entering vital information into their Computer Aided Dispatch system (CAD) and dispatching the appropriate agencies to respond…

Commissioners thank 9-1-1 dispatchers for their service (PA)

LOCK HAVEN — You don’t know their names, couldn’t recognize their faces while walking down the street. But, if you’ve ever been faced with an emergency, you’ve heard their voices.

Clinton County’s 911 dispatchers are often the unsung heroes of emergency personnel. Offering a life line … a tether to reality when faced with life altering situations. The job isn’t easy as these men and women assist county residents through their worst days. But they’re proud to do so.

On Thursday, the county commissioners honored these individuals by proclaiming April 11-17 National Public Safety Telecommunicators Week…

City seeks assistance for new public safety facility, radios (NY)

BATAVIA — Federal funding to replace police and fire department radios, as well as aid to help with a new public safety building and police station are on the city’s mind.

“The city has already invested $125,000 in replacing 49 portable radios,” City Manager Rachael Tabelski said. “I am writing in support of the grant funding request on behalf of the city of Batavia to replace 55 portable and 34 mobile public safety radios. The city’s public safety radios are coming to the end of their life cycle and will not be serviceable in the near future. These radios need to be replaced in order to maintain radio connectivity for public safety personnel…

Schuylkill County 911 center workers recognized for work, especially during deadly pileup on I-81(PA)

Employees of the Schuylkill County Communications Center were recognized at Wednesday’s commissioners meeting.

“We had a situation Monday the 28th where Interstate 81 north became a mess,” commissioners Chairman Barron L. Hetherington said. Six people died when 80 vehicles became involved in a pileup March 28 during a snow squall. The investigation continues… READ MORE