by AllThingsECC.com | Apr 13, 2022 | Comm Center News
ROUND ROCK, Texas — Local police departments are recognizing some of their own during National Public Safety Telecommunications Week, the very people who were on the line when a tornado ripped through Round Rock.
“I need you to go ahead, if you are available, go ahead and get inside a business a Walmart something like this,” said a telecommunicator on the phone with a 911 caller when the tornado touched down. “Yes, ma’am get inside and stay inside. We do have firefighters and police aware.”
They may not look familiar, but they are the voice you hear when you dial 9-1-1…
by ECC Editor | Apr 13, 2022 | Comm Center News
BEDFORD — Emergency Management Director Valerie Luchauer shared with the Lawrence County Board of Commissioners that the central dispatch department is going to be extremely short-staffed in the coming weeks.
“I just want to give you a scenario,” Luchauer said. “Imagine if your loved one was hurt. You were in a car accident and you called 911 and nobody answered. We are getting into a critical state. We’ve had people leaving for more lucrative positions. I have people that are going to be off on medical, we’re going to be severely short-handed over the next four weeks… READ MORE
by ECC Editor | Apr 13, 2022 | Comm Center News
INDIANAPOLIS — Do you have what it takes to be a first responder?
This week is National Telecommunicator Week, so WRTV is taking a behind-the-scenes look at what it takes to be a 911 operator.
Hancock County is growing rapidly, which in turn could mean more emergencies.
The 911 department is trying to stay ahead of the curve and grow with the county. To accomplish this, they are looking to hire a few more telecommunicators.
The folks behind these screens on the other end of 9-1-1 are your lifeline in an emergency… READ MORE
by ECC Editor | Apr 13, 2022 | Comm Center News
WENTWORTH — Highlights from the April 4 monthly meeting of the Rockingham County Board of Commissioners included a salute to emergency telecommunications staff for their performance during a recent fatal fire.
Emergency Services Director Rodney Cates honored the staff that operated the 911 call switchboard and pointed out their excellence in handling a highly stressful call in March involving a structure fire in which a child was trapped.
Those workers include: shift supervisor Jennifer Baughn, senior telecommunicator Angie Gourley and telecommunicators April Poole, Tabitha Farmer, Keith Dunn and Frank Fix… READ MORE
by AllThingsECC.com | Apr 13, 2022 | Comm Center News
ALPENA — The phone rings 100 times a day at the Alpena County Central Dispatch office.
The dispatchers who tend the county’s emergency and non-emergency phone lines, this week celebrating National Public Safety Telecommunicators Week, answer each of those calls, sending help to residents who don’t know where else to turn.
On the other end of the line, a caller may report a stranger lurking in their neighborhood. They may need help getting into a locked car. They may have seen a child fall into the river…
by AllThingsECC.com | Apr 13, 2022 | Comm Center News
This week is National Public Safety Telecommunications Week, recognizing dispatchers for their work behind the scenes, but the function they play can vary by which department they fall under.
The St. Joseph Telecommunications Operators Center dispatches for St. Joseph fire and police departments, as well as the sheriff’s office, while Buchanan County EMS and Missouri State Highway Patrol each have their own dispatchers.
The different departments are in constant collaboration, which increases the importance of effective communication. The process often starts with the communication center and will be transferred to one of the other areas, said Melody Reese, a Buchanan County emergency medical dispatcher…
