by AllThingsECC.com | Jun 8, 2025 | Comm Center News
Jason Moore learned how technological innovation at a South Carolina 9-1-1 dispatch center eases the burden on call-takers, accelerates response to citizens in need and improves fire department effectiveness.
Public safety answering points (PSAPs), which more commonly are known as 9-1-1 dispatch centers, often are the first contact for someone who is in need. Occasionally, the hard-working PSAP call-takers are overlooked, but their professionalism, efficiency and dedication can set the tone for the entire emergency. Therefore, they are a crucial component to the fire and emergency service response model.
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by AllThingsECC.com | Jun 7, 2025 | Comm Center News
The Peninsula Regional Emergency Communications Center, which serves York and James City counties, and the cities of Poquoson and Williamsburg, recently announced the roll-out of new next-generation 911 tools that will help people better communicate with first responders during emergencies.
Now, 911 callers in the region can receive a prompt to share real-time video or photos from their phones to show first responders what they’re seeing and hearing.
by AllThingsECC.com | Jun 6, 2025 | Comm Center News
WASHINGTON — A coalition of public safety leaders, emergency response professionals and industry groups has called on the Senate Commerce Committee to include critical funding for Next Generation 911 (NG911) technology in President Donald Trump’s “One Big Beautiful Bill Act,” according to APCO International.
by AllThingsECC.com | Jun 6, 2025 | Comm Center News
N.C. 911 Board Partnered with Richmond Community College to Develop First-of-Its-Kind Program for 911 Telecommunicators
In recognition of a milestone nearly five years in the making, N.C. 911 Board members and staff recently celebrated the inaugural graduates of Richmond Community College’s 911 Communications & Operations Associate Degree Program. The first of its kind, the online program is designed to provide not only a pathway for individuals who are interested in starting a career in the field, but also skills enhancement for those already working as 911 telecommunicators.
by AllThingsECC.com | Jun 4, 2025 | Comm Center News
NASHVILLE, Tenn. (WZTV) — Metro Council has voted to ask the mayor’s office to investigate alleged toxic workplace conditions at the Davidson County Emergency Communications Center, which handles 911 calls for Nashville.
by AllThingsECC.com | Jun 4, 2025 | Comm Center News
A major upgrade to public safety services is now live in the City of Catoosa. The city has opened a new $22 million public safety complex, which includes a $6 million 911 communications center.
For the first time in nearly three decades, emergency and non-emergency calls will be handled directly within city limits instead of being routed through Tulsa County. City officials say the change will help eliminate delays and improve emergency response.
