Covid cases at 911 dispatch center prompt state police to use emergency contingency plan

One of Vermont’s two state police dispatch centers had to enact portions of its emergency contingency plan this weekend after several employees contracted Covid-19, according to Lance Burnham, emergency communications commander for Vermont State Police.

This was the first time state dispatchers had needed to use the contingency plan, Burnham told Vermont’s Enhanced 911 Board at a routine meeting Tuesday morning.

“We could not keep up with the volume of work that was happening,” Burnham said to the board…

The ‘first’ first responders: Natrona County dispatchers field crises from the switchboard (WY)

CASPER, Wyo. — Telecommunications specialists at the Natrona County Public Safety Communications Center (PSCC) handled 169,426 phone calls (30,000 of them to 911 calls) in 2021, according to the Casper Police Department. About 90% of them were answered in under 10 seconds, about five seconds faster than the national average.

“We call them the ‘first’ first responders,” CPD Information Officer Rebekah Ladd told Oil City on Monday at the outset of National Public Safety Telecommunicators Week. The PSCC handles fire, police, ambulance, non-emergency and after-hours public works calls…

Jefferson City Police Department thanking communications operators (MO)

NEW BLOOMFIELD — National Public Safety Telecommunicators Week (NPSTW) is April 10-16, and the Jefferson City Police Department said they are recognizing and thanking telecommunications personnel in the public safety communications field.

“Public safety telecommunicators, including 911 operators and fire dispatchers, answer emergency and nonemergency calls and provide resources to assist those in need,” according to the U.S. Bureau of Labor Statistics… READ MORE

Maplesville gets emergency communications update (AL)

Maplesville gets emergency communications update (AL)

The Maplesville Town Council received an update during its April 11 meeting on the status of the county wide emergency communications system that is being built.

Having a presentation on the system had been previously discussed in light of a bill for maintenance of the system.

Trae Caton of Chilton County 911 started with background information on the creation of the countywide P25 radio system…

Payne County Commissioners hear from emergency responders about radio needs (OK)

The Payne County Board of Commissioners hosted a lengthy planning session Monday afternoon concerning a proposed emergency radio network covering all of Payne County. Representatives from county fire departments, municipal emergency management departments and the Payne County Sheriff’s Office were present.

Deputy Emergency Management Director Troy Choplin went around the room and asked the representatives what they wanted in an emergency radio network. The emergency responders said they wanted a network with radios that are simple to use, can be connected to existing emergency networks, and would be reliable…

Dispatchers could be recognized as first responders, pending governor’s signature (IL)

Dispatchers could be recognized as first responders, pending governor’s signature (IL)

SPRINGFIELD, Ill. (WGEM) – In an emergency situation, a dispatcher is often the first point of contact after someone dials 911, but, they aren’t considered first responders like firefighters, police or paramedics.

Legislation that passed both houses with unanimous support last week would consider dispatchers first responders, making them eligible for more benefits.

“Dispatchers are there to answer the initial call on probably, 99% of the time, the worst day of someone’s life,” bill sponsor Sen. Neil Anderson (R-Moline) said. “They not only work to protect (first responders) and keep us safe, but also the citizens of our communities…