Dispatchers: the first link in the emergency response chain (FL)

April 14 – 20 is Dispatcher Appreciation Week. Eglin has its own dispatchers made up of both firefighters and security forces Airmen all under one roof known as the Emergency Communications Center.

Their job is to direct all emergency and non-emergency calls for Eglin. The ECC never shuts down with two dispatchers and controllers there at all times. The positions are staffed by nine 96th Civil Engineer Squadron fire dispatchers and approximately 20 96th Security Forces Squadron controllers. They receive and disseminate emergency information on an average of 1,500 calls per year… READ MORE

Public Safety Telecommunicator Week (IN)

INDIANA — In 1991 Congress proclaimed the second full week in April to be National Public Safety Telecommunications Week to recognize the importance of those special individuals who coordinate the efforts of police, fire, and EMS workers. Governor Eric J. Holcomb has proclaimed the week of April 10-16 as Public Safety Telecommunicator Week in Indiana. Indiana has recognized this week since 1999.

Telecommunications Operators are the unsung heroes of public safety. They operate 24 hours a day, seven days a week. These are the men and women who collect the initial information and pass it along to the first responders in the field. Often, they are able to give immediate lifesaving directions to the caller during medical emergencies or can be the calming voice to reassure the victim of a violent crime that help is on the way… READ MORE

Carrollton recognized for high-performing emergency services (TX)

Carrollton recognized for high-performing emergency services (TX)

Carrollton Fire Rescue (CFR), as a member of the Texas-based BEST EMS emergency medical control and continuing education organization, has been recognized as a Lighthouse Community by the Resuscitation Academy (RA), a global leader in cardiac arrest care.

The Lighthouse designation is given to communities that perform as “all-stars” when it comes to resuscitation from a cardiac arrest, according to the RA, and represent the best the world of resuscitation has to offer by serving as beacons to light the way for other communities

“During a cardiac event, every second is critical,” Rex Redden, Carrollton Executive Director of Public Safety, said. “Carrollton Fire Rescue partners with BEST EMS, the North Texas Emergency Communications Center, and local businesses to improve the City’s commitment to protecting the lives of our citizens and continues to make Carrollton one of the safest places to live, work, and play…

Partnership and collaboration must be the foundation for emergency communications

Partnership and collaboration must be the foundation for emergency communications

I’m from a little town in West Texas. As a Texan, I like getting straight to the point: I believe that emergency communications are a matter of national security. Because this message is so important, the Cybersecurity and Infrastructure Security Agency (CISA) has designated this April as the first-ever Emergency Communications Month.

At CISA, we are focused on two words: partnerships and culture. We cannot move forward in improving our nation’s security by ourselves; it requires partnership. We cannot move forward in overcoming challenges without fostering Collaboration, Innovation, Service, and Accountability—our CISA core values…

PPD celebrates emergency dispatchers (AL)

PELHAM – The Pelham Police Department is giving recognition to a group of individuals who may not receive the attention they deserve.

The department announced on its Facebook page that throughout the week of Sunday, April 10 through Saturday, April 16 the department would be taking part in National Public Safety Telecommunicators Week.

The week is set aside to recognize the hard work of the individuals who connect 911 callers with first responders…

Lake Region EMS named primary BLS ambulance provider in Hawley (PA)

Lake Region EMS named primary BLS ambulance provider in Hawley (PA)

Lake Region EMS's base, which is currently a work office trailer on Old Gravity Road, Palmyra Township, is visible from Main Avenue, Hawley Borough as well as from the Lackawaxen River (Main Avenue) bridge, as seen here.

It’s been over four years since Hawley Ambulance has been the official, primary ambulance service for Hawley Borough. Finally, after completely reorganizing, the company is back.

Hawley Borough Council unanimously agreed to designate the company, now known as Lake Region EMS, as the borough’s primary Basic Life Support (BLS) provider at a meeting held April 13.

If Lake Region EMS is unable to answer a call, Commonwealth Health can respond as the “nearest available” BLS and Advance Life Support (ALS) provider. Wayne County Communications Center can also dispatch other nearby companies able to respond, including Tafton Ambulance and White Mills Ambulance, among others…