Dispatchers: Don’t call 911 to see if it’s working (OR)

Emergency dispatch agencies in Jackson and Josephine counties are asking locals not to test their access to 911 without an actual emergency.

Verizon wireless subscribers across the West Coast got alerts Wednesday about intermittent service disruptions, according to national news outlets and press releases from emergency dispatch agencies in Southern Oregon and Northern California.

Emergency Communications of Southern Oregon stated in an official social media post made at 9:14 p.m. Wednesday that its testing found no signs of an outage. Further, no wireless carriers had reported any outages to them…

To Improve 911 Response, Invest in the People Who Make It Happen (VA)

To Improve 911 Response, Invest in the People Who Make It Happen (VA)

911 dispatchers at work in the Arlington County, Va., Emergency Communications Center.

When people think of emergency response, they probably envision police officers, firefighters and EMS workers. But before these brave public servants arrive on the scene, there is another line of first responders: 911 call center professionals and dispatchers.

Too often, those who work in emergency communications centers are not considered when critical resources are allocated. Outdated technology, inconsistent standards and regulations across jurisdictions, and lack of formal recognition as first responders have created an unsupported and broken system. It’s time for elected leaders at every level of government, along with private-sector partners, to transform the system…

Dispatch saves life with CPR (KY)

One Jessamine County 911 dispatcher got a call she won’t forget. She saved a life by talking a caller through CPR and now she’s being recognized for her actions. She has a message for the community about the importance of knowing CPR. 23-year-old Makenzi Hill has been a Jessamine County E911 dispatcher for three years. Last month, she took a call from an assisted living home where a patient had gone into cardiac arrest. That’s when Hill talked the caller through CPR. “They called and said that the lady wasn’t breathing,” recalled Hill. For the first time in her career, Hill saved a life…

Emergency dispatch costs rising (ND)

The local 911 and emergency dispatch program is expected to cost more next year, but there may be a way to ease the impact on taxpayers with the help of funds in reserve.

That was the message of 911 Coordinator Larry Haug to the government liaison committee Thursday.

The 2023 budget would look similar to this year’s $2.53 million budget but for a proposed increase in staff in Minot Central Dispatch and additional costs with the phone network, Haug said. The amount of those changes is uncertain yet…

REPORT: Judge Sentences Man To Three Years In Prison For Calling Police Dispatch Over 75 Times In A Day (WI)

A Wisconsin man was sentenced Wednesday to three years in prison for making more than 75 phone calls to a police dispatch over a day this past summer, according to local reports.

Dodge County Circuit Judge Martin De Vries sentenced John Cowen to three years of prison time and another six years of extended supervision, according to The Journal Times.

Cowen was found guilty in February of unlawful phone use, resisting or obstructing an officer and a felony count of battery or threat to law enforcement, as well as bail jumping, according to the report…

Austin on track to double number of 911 calls diverted for mental health response in 2022 (TX)

Thousands of 911 calls related to mental health incidents were diverted away from a law enforcement response in Austin last year, and officials say that amount could more than double in 2022.

In Austin, those calling 911 are met with the standard police, fire and EMS options—in addition to a fourth choice for a mental health request. Calls requesting help with a mental health issue are then forwarded to a specialist at the 911 call center and could result in clinicians and case managers, rather than police, responding to an incident… READ MORE