by ECC Editor | Apr 26, 2022 | Comm Center News
MARSHALL, Mich. — The Calhoun County Consolidated Dispatch Authority (CCCDA) has named its employee of the year. For 2022, the award has been given to Kate Cole.
Cole began her career as an emergency telecommunicator in 2016. Her interest in the field began during a criminal justice internship. Cole is also a Communication Training Officer, who trains the CCCDA’s newest employees. She is also a member of the Public Education and Relations Committee… READ MORE
by AllThingsECC.com | Apr 26, 2022 | Articles, Comm Center News
It was supposed to be a day full of hope for what the New Year would bring, but it began with a cry for help so guttural it carried throughout the Deerfield Beach house. Keishawn Johnson Jr., not even 3 months old, was turning blue. His mother, full of terror, screamed: “My baby! My baby!”
Cory McNeil, one of many adults staying at the house that included a bed full of sleeping children, grabbed a phone and frantically pounded the numbers 9-1-1. The phone rang and rang and rang — and rang some more — as Darrol “Molly” Glasco continued to scream for someone to help her baby boy…
by AllThingsECC.com | Apr 26, 2022 | Comm Center News
Four out of 10 times, when someone tries to call in a non-emergency to the Vancouver Police Department, they are choosing to abandon their call.
It’s very likely not that they don’t wish to report the crime, tip or suspicious activity, but that they are having to wait up to hours to speak with an operator.
E-Comm, the third party service that answers 911 and non-emergency calls for police and fire departments in much of B.C., said in a statement wait times on non-emergency calls in the Lower Mainland are sometimes exceeding two hours…
by AllThingsECC.com | Apr 26, 2022 | Comm Center News
CHESTERFIELD COUNTY, Va. (WRIC) — Chesterfield County is hiring 911 dispatchers to join its Emergency Communications Center (ECC). The center serves as the primary answering point for emergency and non-emergency requests within the county.
According to the county, the position is dedicated to assist in saving lives and protecting property, facilitating the flow of information between callers and county emergency services, and providing aid and instructions prior to the arrival of safety field resources…
by AllThingsECC.com | Apr 26, 2022 | Comm Center News
Owensboro-Daviess County Central Dispatch is tasked each day with helping members of the community through life-altering situations. To help ensure every resident can receive help equally, the dispatch center spends roughly $200 a month on translator services for non-fluent English speakers.
Paul Nave, director of the ODC Central Dispatch, said they utilize different avenues to help communicate and learn about the situation as quickly as possible…
by AllThingsECC.com | Apr 26, 2022 | Comm Center News
PUNXSUTAWNEY — The Punxsutawney Future First Responders Club visited the Jefferson County 911 Center last week to see what a typical day as a 911 operator is like.
FFRC Club Advisor and School Resource Officer Ryan Miller said the 911 dispatchers are the “unseen and unsung heroes of the emergency response field.” He said they have one of the most complex and stressful jobs in the business, and are the first to get information about what is often someone’s worst moments…
