by AllThingsECC.com | May 26, 2022 | Comm Center News
DURHAM, N.C. (WNCN) – This week a 911 operator academy started at Durham Technical Community College to help fill the vacancies at the Durham Emergency Communications Center (DECC) and other agencies across the state.
This comes after CBS 17 broke the story last year about the 911 operator shortage and how it led to a delay in 911 operators answering some calls.
CBS 17 has just received city emails through an open records request from the City of Durham which includes complaints filed by the Durham Fire Department on the DECC, as well as information about cases where there was a delay in callers getting a hold of 911…
by AllThingsECC.com | May 26, 2022 | Comm Center News
VALLEJO, Calif. (KRON) — Vallejo Police Department’s nighttime 911 center might be closing down due to a shortage of staff.
Vallejo police announced in a press release Wednesday, that department was fully staffed in early 2020, but has faced a significant loss in employment in recent times. Officials say staff often leaves to work at other agencies in the region.
“On average, Vallejo’s dispatchers handle 400-500 calls per day and now routinely work with only two people in the dispatch center, not allowing for breaks or even basic trips to the bathroom,” Vallejo police stated in the press release. “Whereas five dispatchers per shift provide the most effective amount of resources for safe and efficient operation…
by ECC Editor | May 26, 2022 | Comm Center News
DIXON – The Lee County Board approved a resolution against the state diverting $5 million from the 911 system with concerns that it will create a burden on local governments.
The state budget includes creating a fund for the 988 program, which launches in July through the Illinois Department of Human Services establishing a 24/7 call center for suicide prevention and mental health crisis… READ MORE
by AllThingsECC.com | May 26, 2022 | Comm Center News
CALHOUN COUNTY, Mich. — A Massachusetts man admitted to threatening to kill a 911 dispatcher in Calhoun County, according to authorities.
Jonathan Munafo called Calhoun County dispatch more than 140 times on Jan. 5, 2021, according to the United States Attorney’s Office Western District of Michigan. He pleaded guilty to communicating a threat in interstate commerce in federal court in Gand Rapids Wednesday.
Munafo was in North Carolina on his way to the Jan. 6 capitol riot when he made the calls, authorities said.
The 35-year-old tied up lines at Calhoun County Central Dispatch for hours demanding to speak with a deputy or sergeant but did not have an emergency to report… READ MORE
by AllThingsECC.com | May 25, 2022 | Comm Center News
In a room hidden away from the public eye at an undisclosed location in Cuyahoga County sits a small team of analysts and operators, law enforcement and civilian, ready at a moment’s notice to respond to the next emergency, be that a brutal home invasion, a school shooting or an officer down.
What they’re doing is all but certain to become the future of incident response, and if they are successful, Cleveland will lead the way for a safer Ohio as procedures and technologies are implemented and refined then passed down to smaller communities throughout the buckeye state…
by ECC Editor | May 25, 2022 | Comm Center News
PAINT TWP., Pa. (EYT) – “We’re ecstatic,” said Clarion County Director of Public Safety Jeff Smathers last Thursday as he surveyed the state-of-the-art 9-1-1 Center that will soon open at the Clarion County Complex in Shippenville, the site of the former Sorce/Krouse warehouse in Paint Township.
An open house for the public will be scheduled by the Clarion County Commissioners, but Smathers plans to move on May 24… READ MORE
