Hamilton County facing critical shortage of 911 dispatchers, employees stretched to limit (OH)

‘It’s exhausting. We’re tired, We want to see our families.’

There’s a shortage of employees at the Hamilton County Communications Center, and it’s taking a toll on those who work there.

Dispatchers must be staffed every hour of the day, every day of the week. It’s a difficult task—and an indispensable necessity for every one of the county’s residents.

Kelly Petit has been a dispatcher for 11 years. She says some calls always stick with you, like one she fielded recently.

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Telecommunication software connects legacy infrastructure to modern dispatch centers

In the last few months, news of mass shootings has frequently dominated the headlines. It’s an increasingly concerning issue that must be confronted by public agencies in a number of ways, among them, by making it easier for those in trouble to connect with public safety organizations—and by giving dispatchers more information and tools at their disposal, faster.

LCECC launches Video-to-911 services (KS)

The Lyon County Emergency Communications Center announced the launch of Prepared Live — a software that enables Video-to-911 capabilities — in the communications center.

According to a written release, Prepared is a software that enables LCECC’s 9-1-1 communications center to “livestream, receive multimedia, and receive location from mobile callers in real-time.” LCECC director Roxanne Van Gundy said the technology will “significantly improve” the center’s “ability to effectively and efficiently respond to emergencies in the community.”

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