ATLANTA, Ga. (CBS46) – A man is thankful for an Atlanta 9-1-1 dispatcher who walked him through how to safely get out of his car after heavy rains caused flash flooding.
Tobreshia Horn answered the call during which the driver said his car was quickly filling with water at Pryor Circle and Claire Drive SW.
The challenges are still here today.
Staffing challenges are everywhere, from the service industry to airline pilots. It is going to take some time for things to balance out — if they ever do.
Our older workforce with baby boomers retiring more and more every day is leading to a worker shortage, one that even an economic recession will not likely change the basic dynamics of.
This is a quote from an email I got from a former 911 operator/dispatcher and shift supervisor. The environment described dates back to around 1991, but the challenges persist today.
It takes a special kind of person to be a 911 dispatcher, says Dispatch Supervisor Jennifer Pitt, who has worked at the Multi-Agency Communications Center for about 17 years.
“It’s not for the weak-hearted,” Pitt said. “It really takes a special kind of person to do this job.”
Seven months after warning about a brewing staffing crisis, Luzerne County 911 Executive Director Fred Rosencrans is thankful county council has approved a new union contract with higher wages.
“I am relieved,” Rosencrans said. “I truly appreciate the county manager and council’s support for this contract. It’s our hope it will help us get quality candidates to fill vacancies and also to keep employees.”
After experiencing the summer of 2021 when Bucks County suffered through tornadoes, flooding and the lasting effects of the pandemic tested, and highlighted the need, for upgrades to the county Emergency Operations Center in Ivyland.
Officials broke ground Thursday on a 1,000 square-foot addition to the center costing $1.8 million, which will be paid for with funds from the county’s $122 million federeal American Rescue Plan allocation and a grant from the Department of Homeland Security.
WASHINGTON (7News) — The D.C. Auditor isn’t taking her eye off of the problems and failed leadership at the District’s 9-1-1 call center. The 7News I-team has learned there are two follow-up audits in the works on the heels of a scathing investigation of the troubled agency last year. An investigation that D.C. Auditor Kathy Patterson thought would put the Office of Unified Command on the right course.
“Coming out of an audit, although we were documenting some pretty horrifying conclusions in terms of loss of life over the last five to ten years, it was encouraging that we were seeing some movement,” said Patterson.
