TUCSON, Ariz. (KGUN) — After a concerning staffing shortage two years ago, the Tucson Public Safety Communications Department‘s largest center now has more people answering the call.
The St. Louis County Police Department has tapped artificial intelligence technology to reduce 911 wait times for county residents.
“We are trying to provide prompt, efficient and accurate service to first responders in the community,” said Brian Battles, the administrative specialist for the department’s Bureau of Communications.
Jim Fogarty wants to solve a mystery.
Fogarty works as the director of public safety and emergency services in Pinellas. He oversees the county’s busy 911 emergency communications system — which receives more than 900,000 calls annually.
But Fogarty said an estimated 12% to 15% of emergency calls coming into Pinellas’ 911 system end up getting dropped or never make it to an emergency operator.
The work of a 911 dispatcher is stressful. Sometimes, even more stressful than a cop or firefighter. Last week was National Telecommunicators Week and the city showed off it’s new 911 call center.
For the first time since its opening 25 years ago, the emergency dispatch room at Luzerne County’s 911 center has been gutted and remodeled to improve the working environment and enhance call processing, officials said. Submitted photo
It’s National Public Safety Telecommunicators Week and to celebrate, the dispatchers manning the phones 24 hours a day at the Peoria Emergency Communications Center opened its doors to spotlight the technology and people making fast, efficient emergency response possible.
