‘The quality will go up’; IXP confident communications will improve

When Webster County residents call the 911 dispatch center to report an emergency, there will be two dispatchers ready to field those calls at any given time.

“We are going to have two telecommunicators on every shift, 24/7,” said Dan Posluszny, project manager for IXP, a New Jersey-based public safety management services company which oversees Webster County’s communications center.

And according to Fort Dodge Assistant Police Chief Cory Husske, having two dispatchers on one shift wasn’t always the case before IXP took over dispatch operations

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Police mum on response to 911 calls Connecticut mom made before her death

HARTFORD, Conn. (AP) — Shortly before Perrie Mason vanished earlier this month, two 911 calls were made from her phone. Dispatchers did not hear anyone on the line and called her back, but still no response, according to her sister.

Four days later, on Aug. 21, the body of the 31-year-old Connecticut mother of two, who recently moved from Hawaii, was found and her ex-boyfriend was arraigned in court on domestic violence charges in connection with a previous attack against Mason, authorities said. Officials have called the ex-boyfriend, Jason Watson, a prime suspect in her disappearance, but no charges have been filed in connection with her death.

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Behind the rescue scene: 911 dispatchers

The short moment of silence is broken by a loud chirping sound of the phones demanding immediate attention. A dispatcher sitting at one of four desk areas in the office answers. Depending on the call, they look at one or more of the six computer screens set up at each desk.

Samantha Aman, 29, began working at the office in 2015. She earned a criminal justice degree and began looking into law enforcement job options. An opening appeared for a Carlton County dispatcher and she applied. She loves working with all area agencies as she provides an important service to the community.

Richland County commissioners OK $573281 to upgrade 9-1-1 dispatch center

MANSFIELD — Richland County commissioners on Thursday approved spending $573,281.60 on a project to upgrade, renovate and relocate aspects of the sheriff’s department — including the 9-1-1 dispatch center and road patrol offices — within the Peoples Community Center.

The sheriff’s department has dedicated another $150,000 to the overall cost of the $723,281.70 effort that will greatly enhance the center’s 9-1-1 capabilities, including its software.