911Eye Among Upgrades At Gloucester Township Dispatch Center

Anyone who calls 911 in Gloucester Township can now provide live video of the situation to the township dispatcher, police said.

GLOUCESTER TOWNSHIP, NJ — In the first moments following a tragedy, the person in the first line of defense is the dispatcher. Whether a crime in progress, fire or some other kind of disaster, the dispatcher fulfills the role of point person. They answer the call, direct first responders and try to keep a victim in a terrible situation as calm as possible.

It would be much easier if the dispatchers could physically see what was happening. In Gloucester Township, they now can, as a result of upgrades that were recently made to the police department’s dispatch center.

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Digging Deeper: What the $1.9 million Marshall County E-911 budget will fund

MARSHALL COUNTY – The staff at the Marshall County 911 center have handled calls ranging from deadly car crashes to a school shooting.

“You’re going to miss your son’s little league games, your daughters dance recitals, I’ve missed both of those,” said Sheila Day, a Marshall County dispatch supervisor, at a fiscal court meeting. “You’re going to miss all of those and by the way, we are going to pay you $12.50 to do this.”

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That’s no longer the reality for Marshall County 911 dispatch supervisor Day and everyone she works with.

New Tech Allows County to Pinpoint 911 Callers

FREEHOLD – A short walk down a hallway and through an entrance inside the Monmouth County Sheriff’s Office public safety center in Freehold leads to the 911 communications center, a large room filled with computer and video screens.

Dispatchers work behind desks with six screens each, ready to receive a call that might involve a life-or-death emergency happening somewhere in Monmouth County at any hour of the day. Thanks to an internet-based application from technology company RapidSOS, first responders are getting more accurate information about the location where those calls are being made.

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Early morning CodeRed alert was a dispatcher mistake

A Wood County Sheriff’s Office deputy mistakenly issued a test of the CodeRed system during her training early this morning.

The alert was sent to all subscribers around 2:40 a.m., according to a release by the sheriff’s office.

“The dispatcher understand the inconvenience she caused to all of our subscribers,” the press release stated. “She and (Sheriff) Mark Wasylyshyn, who is responsible for what happens in the dispatch center, apologize to everyone for this error. We will do our best to keep this from happening again.”

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Boise first responders, employees honored for saving man’s life

Jonathan Bennett was the Ada County 911 dispatcher that took the call. He was actually in training with another dispatcher when the call came in.

Bennett said the situation was a little scary for both himself and the callers, but they were very focused.

“It wasn’t the first call I gave CPR instructions on, but it was the first call where they had an AED, a defibrillator on-site,” Bennett said.

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911 dispatcher calmly helps family after mountain lion attacks 8-year-old

The child was attacked at around 7:30 p.m. on Wednesday while he was running from his home to a neighbor’s. His father is credited with chasing the mountain lion off — likely saving his son’s life. 

In 911 audio released by the Park County Sheriff’s Office (it is available in full above), the boy’s mother is heard speaking with a dispatcher, who helped guide the family to the fire station and stop some of the bleeding.