The James City County Emergency Communications Center isn’t going anywhere anytime soon.
During the James City County Board of Supervisors work session on Sept. 24, supervisors agreed staff should work to keep the dispatch center in Toano, but they would need to find a computer-aided dispatch system that could communicate with the York-Poquoson-Williamsburg Emergency Communications Center.
Read More…
AUSTIN (KXAN) — Help is wanted across central Texas for the people often called the first-first responders.
The Austin Police Department is trying to fill 20 openings at its emergency communications center. Twelve of those vacancies are for 911 operators, while the other eight are for police dispatchers.
“The jobs they do, both dispatcher and 911 operator, it’s very difficult,” Lt. Kenneth Murphy said. “It’s stressful. However, it’s also very rewarding.”
Murphy manages the emergency communications center for Austin police. He said
Murphy manages the emergency communications center for Austin police. He said
This is one of the dream scenarios for next-generation 911 systems: A caller dials 911 and connects to a public safety answering point. After getting basic information about the emergency, including its nature, location and whether anyone is injured, the caller is able to use his or her smartphone to send the PSAP pictures and video of the incident.
That information is then relayed to first responders so that they have as much information as possible while en route to the scene.
However, for that to actually happen, the PSAP needs to be connected to an IP-based Emergency Services IP Network, or ESInet. An ESInet is a critical element, and the networking backbone, upon which PSAPS and public safety agencies can build services toward a system called Next Generation 911.
The National Emergency Number Association (NENA) develops….
ALBANY — When an Albany man from Myanmar called 911 late one evening following the assault of his daughter, he didn’t expect the voice on the other end of the line to share his native language.
But when he reached Albany Police Department’s newest dispatcher, Francis HungMang, that’s exactly what happened.
HungMang, himself a refugee from Myanmar, was able to immediately assure the man that help was on the way, according to the Times Union. If the call had reached any other dispatcher in the department, the distressed parent would have had to wait for a translator.
HungMang’s path to the dispatcher’s desk began when he enrolled in
Days after a Sarnia police dispatcher called prolonged wait times for non-emergency calls “embarrassing” and appealed for the city to hire more officers, police chief Norm Hansen says Sarnia residents should not be worried about sub-par service.
It is “not common” for Sarnia residents to wait more than two hours for police to respond to non-emergency calls, Hansen said, speaking to the concerns of 18-year veteran dispatcher Courtney Thornton, who went before the police board Thursday.
All calls are given a priority and those deemed urgent are addressed right away, Hansen added, such as in-progress break-ins or assaults.
“If there’s an emergency Sarnia police always respond….
Grand County Sheriff’s Dispatch employee Jenny Tuft was named Dispatcher of the Year when the Utah Sheriff’s Association held its annual conference Tuesday, Sept. 17, in St. George.
The award relates to a medical emergency that occurred in December.
The citation reads: “On the evening of Dec. 13, 2018, Jenny Tuft received a 911 call from a distressed female advising that her 74-year-old husband had just fallen face down and was breathing strangely. Jenny immediately advised the caller to roll her husband onto his back and open his airway. Jenny proceeded to get resources en route and began instructing the caller to perform CPR. Jenny stayed on the line with the caller for more than 10 minutes, offering encouragement and support until
