by AllThingsECC.com | Sep 29, 2019 | Comm Center News
BUTLER COUNTY —
When a Middletown 911 dispatcher recently
answered an emergency call, the elderly woman was unable to give her
address. The woman, who said she was having difficulty breathing, kept
repeating her address number, but not the street.
The dispatcher asked the woman if there was a piece of mail with her address, but she couldn’t locate her glasses.
So the dispatcher looked at the Smart911 screen and realized the woman was calling from Willow Knoll Retirement Community. Without the service, the dispatcher couldn’t have narrowed her search, thus….
Read More…https://www.journal-news.com/news/local/how-this-911-system-helping-butler-county-dispatchers-find-emergencies-faster/TCsQPJ8xPNraAqo4WKZSOO/
by AllThingsECC.com | Sep 29, 2019 | Comm Center News
People dial 911 when they’ve been shot, stabbed or rear-ended. When their kids jam things up their noses or when a neighbor’s dog barks all night. When they fear extraterrestrial invasions or just the aching quiet of an empty house.
For 18 years, Cobb County dispatcher Holly Rogers was the calm voice frantic mothers heard when their babies weren’t breathing. She was the human GPS that officers needed to trail fleeing suspects in the era before Waze or Google Maps. In the slow hours before dawn she’d spare a few minutes with “frequent fliers,” as they’re known in the business.
by AllThingsECC.com | Sep 28, 2019 | Comm Center News
The James City County Emergency Communications Center isn’t going anywhere anytime soon.
During the James City County Board of Supervisors work session on Sept. 24, supervisors agreed staff should work to keep the dispatch center in Toano, but they would need to find a computer-aided dispatch system that could communicate with the York-Poquoson-Williamsburg Emergency Communications Center.
Read More…
by AllThingsECC.com | Sep 28, 2019 | Comm Center News
AUSTIN (KXAN) — Help is wanted across central Texas for the people often called the first-first responders.
The Austin Police Department is trying to fill 20 openings at its
emergency communications center. Twelve of those vacancies are for 911
operators, while the other eight are for police dispatchers.
“The jobs they do, both dispatcher and 911 operator, it’s very
difficult,” Lt. Kenneth Murphy said. “It’s stressful. However, it’s also
very rewarding.”
Murphy manages the emergency communications center for Austin police. He said
Murphy manages the emergency communications center for Austin police. He said
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by AllThingsECC.com | Sep 28, 2019 | Comm Center News
This is one of the dream scenarios for next-generation 911 systems:
A caller dials 911 and connects to a public safety answering point.
After getting basic information about the emergency, including its
nature, location and whether anyone is injured, the caller is able to
use his or her smartphone to send the PSAP pictures and video of the
incident.
That information is then relayed to first responders so that they
have as much information as possible while en route to the scene.
However, for that to actually happen, the PSAP needs to be connected to an IP-based Emergency Services IP Network, or ESInet.
An ESInet is a critical element, and the networking backbone, upon
which PSAPS and public safety agencies can build services toward a
system called Next Generation 911.
What Is an ESInet?
The National Emergency Number Association (NENA) develops….
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by AllThingsECC.com | Sep 28, 2019 | Comm Center News
ALBANY — When an Albany man from Myanmar called 911 late one evening following the assault of his daughter, he didn’t expect the voice on the other end of the line to share his native language.
But when he reached Albany Police Department’s newest dispatcher, Francis HungMang, that’s exactly what happened.
HungMang, himself a refugee from Myanmar, was able to immediately
assure the man that help was on the way, according to the Times Union.
If the call had reached any other dispatcher in the department, the
distressed parent would have had to wait for a translator.
HungMang’s path to the dispatcher’s desk began when he enrolled in
