Aspiring Richmond 911 dispatchers take real calls while training

RICHMOND, Va. (WRIC) — The Richmond Emergency Communications Department takes hundreds of 911 calls from around the city each day. On Wednesday, 8News got a behind the scenes look as trainees go through a 10-week academy to become 911 dispatchers.

The department takes more than 1,200 emergency calls every day and nearly 450,000 calls a year. The trainees remained cool, calm and collected while taking their first real emergency calls.

Emergency communications officers, more commonly known….

A Guide to Verified Alarm Trends and How to Utilize Them

The one constant is change. Security, though an old term, continues to evolve and as does what it means. Our industry is on the precipice of being able to progress in a way never seen. Technology and innovation are outpacing our wildest ideas.

One of the foundations of our industry’s value proposition is to dispatch police and emergency services in an event to prevent loss. Video verification, IoT devices, Big Data, privacy and cybersecurity have all converged on the security industry. We are no longer a motion detector with a bell to deter but are able to provide lifestyle and business enhancements while protecting people as well as assets.

.Video verification is finally growing in adoption as technology has become easier and cheaper to deploy. The rise of quality third-party monitoring companies has helped…

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Palm Beach Police to hire part-time officers, dispatchers

The Palm Beach Police Department is looking to hire part-time officers and dispatchers to lower overtime costs. Police Chief Nicholas Caristo told last month’s Public Safety Committee meeting that the part-timers would alleviate the overtime costs and fatigue on the existing staff.

He did not say how many part-time staffers would be hired, but “this is going to be at no additional cost to our 2020 budget,” he said.

Overtime costs for the police department have soared since President Donald Trump has been in office. The current fiscal year alone has racked up $13,769.50 in overtime pay during….

Douglas County family meets 911 dispatcher who helped them deliver baby in bathtub

CASTLE ROCK, Colo. — If Ryan and Devinne Howell ever needed proof that angels exist, they found it on the other end of a phone call to 911.

Missy Piche is a 911 dispatcher in Douglas County who helped talk the Howells through the birth of their daughter, Nellie Maeve Howell.

Nellie was born one week ago after the Howells realized they didn’t have time to make it to the hospital.

“He (Ryan) had her in the car and I was getting dressed to go and I was like, ‘No, we’re not making it, no way’,” said Devinne.

The circumstances surrounding Nellie’s birth were nothing short of amazing. And so was the moment….

Task Force continues to try and reduce non-emergency calls to 911 dispatchers

These are real examples of reasons Toledoans have dialed 911, and the problems that have been created as a result are concerning.

But Toledo Fire and Rescue Chief Brian Byrd believes these people do think they need to call the emergency line, simply because they don’t know where else to go.

“When people call, when things happen, in their eyes, it’s an emergency. We have to be there to help them when we can, but some of these things can probably be handled in more of a non-emergent fashion by getting people diverted to the community services that can help them out.”

Last year, more than….

Fired police dispatcher sues former Miner, Mo., police chief, city

A fired Miner, Missouri, police dispatcher has filed a federal lawsuit against the former police chief and the city, alleging sex and age discrimination and wrongful termination.

The termination of Laura Adams of Benton, Missouri, was a factor in the impeachment and ouster of then police chief Christopher Griggs in March.

Adams, 41, was a part-time dispatcher for the small Scott County city from May 15 to Oct. 4, 2018.

She was fired three times by….