Dispatcher honored for saving a life while shopping at Wal-Mart (MO)

Abby Howard has been working as a communications operator for the Missouri State Highway Patrol Troop H headquarters for the last four years. She never was in a real life-saving situation until August 2, 2019 when she came to the assistance of Jordan Samsone.

“I’ve got out of work and went to Wal-Mart to grab for my children some school supplies,” Howard said. “While I was paying for my items, I heard a loud noise from behind me. When I turned around…

Dispatcher streams Netflix, officers notified of shooting 30 minutes later, report says (FL)

CORAL SPRINGS, Fla. – A Netflix movie led to a Coral Springs dispatch supervisor’s suspension after officers never responded to a shooting call in June, an internal affairs report concluded.

Just before 7 p.m. on June 9, Guadalupe Herrera called 911 after someone shot at her red Volkswagen as she was pulling out of a gas station. Her front windshield was shattered and a bullet narrowly missed… 

911 Dispatcher Allegedly Watched Netflix During Shooting Call, Leading to 34-Minute Response (FL)

An emergency dispatch supervisor streamed a Netflix movie as a Florida woman frantically placed two 911 calls for help after a drive-by shooting, ultimately generating no response from officers for more than 30 minutes before the woman drove to the police station herself, an investigation revealed.

“It’s something we are not proud of,” said Clyde Parry, the police chief in Coral Springs, Florida, reports CBS Miami.

After a bullet pierced…

Former SC dispatcher, law enforcement officer sentenced to life in prison for murder of wife (SC)

LANCASTER COUNTY, S.C. (WBTV) – Former Chester County dispatcher and law enforcement officer James Baldwin has been found guilty of the 2016 murder of his wife Judy Orr Baldwin.

Judge Dan Hall sentenced James Baldwin to life in prison.

The guilty verdict and life sentence came as a result of a week-long trial nearly three years after investigators first accused Baldwin of killing his wife and then staging a car accident to conceal…

Driving innovation for disaster response to support America’s first responders and build resilient communities

Driving innovation for disaster response to support America’s first responders and build resilient communities

Never is the nexus of public safety response and economic impact more prevalent than during a disaster. From flooding to hurricanes and wildfires, during a disaster, it is imperative that public safety and local officials have the best tools and technologies to save lives. Having this critical response infrastructure is also instrumental in helping local economies recover and remain resilient into the future. That’s why three agencies within the U.S. Department of Commerce – the Economic Development Administration (EDA), the National Institute of Standards and Technology and the First Responder Network Authority (FirstNet Authority) are working together to help foster innovations in response and resiliency technologies.

This article appears in eda.gov dated November 6, 2019.

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State Police to hold dispatcher exam (NY)

PLATTSBURGH — For North Country residents looking for a new calling, a job could just be an exam away.

The New York State Police will be holding exams for communication specialist positions across the state. The exam for Troop B will take place on Jan.11, 2020, at SUNY Plattsburgh.

Communications specialists respond to calls turned over to State Police from county dispatches and send officers to the calls as needed…