by AllThingsECC.com | Dec 10, 2019 | Comm Center News
INDIANAPOLIS, Ind. — Seconds matter when someone calls 911. Dispatchers in Marion County certainly know this and have been working toward shorter wait times for callers.
The sheriff’s office has struggled with low staffing levels since 2011, but they tell CBS4 they have made notable progress in 2019.
Tyler Swardson is focused on connecting help in the midst of havoc. He is one of the new dispatchers-in-training now. Maj. Joseph McAtee said there are 24 new trainees for the position…
by AllThingsECC.com | Dec 10, 2019 | Comm Center News
KANSAS CITY, Mo. — The Kansas City, Missouri, Police Department is hiring call-takers and dispatchers in its communications unit.
Tammy Bazzle, the communications unit staff development supervisor, said there are currently 17 open positions.
She said there are always openings, but 17 is a lot. The openings are the result of employees retiring, transferring within the department and quitting…
by AllThingsECC.com | Dec 10, 2019 | Comm Center News
BELMONT COUNTY, Ohio — Two state troopers and one dispatcher are being recognized for their work this year. Combined, they have over 50 years of experience.
Randy Gilbert has been a dispatcher since high school. Most of his career has been spent with the Ohio State Highway Patrol.
“Here I am today, 30 years later,” said Gilbert…
by AllThingsECC.com | Dec 10, 2019 | Comm Center News
TAMPA — Tampa Police Chief Brian Dugan started the news conference with two big numbers.
So far this year, Tampa police officers have responded to more than 5,200 calls involving a person in the throes of some sort of mental health crisis. In the same period, officers have taken about 2,500 people into protective custody under the state’s Baker Act.
Dugan pointed to those statistics Tuesday as he announced a new mental health training program for his officers and 911 dispatchers…
by AllThingsECC.com | Dec 10, 2019 | Comm Center News
The Ravenna Post of the Ohio State Highway Patrol has named Dispatcher Kayla A. DeWitt and Trooper Charles E. Hoskin as dispatcher and trooper of the year for the post, according to a press release.
Fellow officers and dispatchers stationed in Ravenna chose Hoskin and DeWitt based on leadership abilities, professional ethics, courteous treatment of others, work ethic, demeanor, cooperation with supervisors, peers, partnering agencies, and community involvement with the public.
DeWitt is now in contention for the Dispatcher of the Year award for the…
by AllThingsECC.com | Dec 10, 2019 | Comm Center News
A couple of weeks ago, a patient who could not speak, reached for help through the City of Plano’s text to 9-1-1 program. Michelle Haggerty is the manager at Plano Public Safety Communications. Haggerty described the scenario.
“They had asthma and they were not able to make a phone call so with a Text to 911 we were able to get their location and able to provide E-M-S services for them,” Haggerty said.
Plano residents who are unable to talk in an emergency situation can send…
