Fire forces ambulance dispatchers to evacuate (Canada)

Frontenac Paramedics assisted their Kingston Central Ambulance Communications Centre dispatchers alongside Kingston Fire and Rescue after a fire was discovered in the garage of their building early Thursday morning.

The dispatchers and the rest of the occupants of City Place 2 at 1473 John Counter Blvd. were evacuated at about 9 a.m. When firefighters arrived, they found heavy smoke and fire coming from the garage…

Mississauga to push province to punish those who misuse 9-1-1 (Canada)

Many people have been calling for harsher repercussions for those who call the 9-1-1 emergency line to complain about everything from Amber Alerts to missed trains to incorrect restaurant orders—and now the City of Mississauga has passed a motion to formally call on the province to punish those who make “frivolous or vexatious 9-1-1 calls.” 

“There have been concerns about calls to Peel Regional Police after Amber Alerts,” Mayor Bonnie Crombie said during a Jan. 15 General …

Dispatcher talked Berlin caller through CPR (MA)

BERLIN – A dispatcher with the Nashoba Valley Dispatch Center is being credited with helping talk a caller through lifesaving measures until medical help could arrive.

On Thursday, Jan. 9, at 6:51 p.m., Dispatcher Danielle Haas received a 911 hang-up call. When she was calling back, a second 911 call came in from the same Berlin address.

The person said someone there was unresponsive and not breathing…

Shortage of Dracut dispatchers leads call center to outsource 911 calls (MA)

DRACUT — Residents received no advance notice that the town’s police dispatch call center was in “crisis mode,” and would not answer 911 calls for seven consecutive nights, according to Police Chief Peter Bartlett.

From midnight to 8 a.m. the week of Jan. 4 to 11, emergency calls were answered by the Methuen Police Department.

“We did not put out a public notice for Methuen taking our calls for that seven-day time frame…

Report: St. Paul Police, Dispatchers Experiencing Serious Staffing Shortage (MN)

A St. Paul Police Department staffing study — which can be reviewed in full below — recommends hiring more than 100 additional officers and civilian staff, as well as restructuring several investigative units to keep pace with growing caseloads.

The 250-page document compiled by Cmdr. Jack Serier examined department data and statistics between 2013 and 2018, including response times and 911 calls over the six-year period. It’s the first…

Gregg County holds hiring event to fill 911 dispatcher vacancies (TX)

GREGG COUNTY, Texas (KETK) – Longview Police and Fire held a joint hiring event today to address the need for more first responders.

The public safety manager said 911 dispatch operators are the first line of communication between the public and public servants.

Applicants don’t need any prior experience as a dispatcher and if hired they will receive on the job training…