by AllThingsECC.com | Jan 9, 2020 | Comm Center News
Iroquois County is making its strides to becoming NextGen 9-1-1 compliant.
At Wednesday evening’s Emergency Telephones Systems Board (ETSB) meeting a GIS mapping bid and a recording software quote were approved to allow 9-1-1 director Eric Raymond to write the costs in a grant to get them paid by outside sources.
The board approved Bruce Harris and Associates’ bid of $85,570 for the GIS mapping. It was this company which set up GIS mapping for the county board and its offices several years ago…
by AllThingsECC.com | Jan 9, 2020 | Comm Center News
TORRINGTON — The name Doug Tillotson may not ring a bell, but his voice is a dead giveaway. His folksy oratory on the radio transmissions at Litchfield County Dispatch is one that Torrington police officers, firefighters and first responders across Litchfield County rely on each day — and they do so, often, with a chuckle…
by AllThingsECC.com | Jan 9, 2020 | Comm Center News
ALBANY – It’s a problem NewsChannel 13 has been following for years, short staffing at the dispatch center in the city of Albany.
Back in September, NewsChannel 13 covered the story after only three dispatchers were working overnight, two of them doing a double shift.
“They’re up to 684 mandates,” said Albany Police Officer’s Union President Gregory McGee, back in December, about mandates for dispatchers in 2019. “Two dispatchers alone have…
by AllThingsECC.com | Jan 9, 2020 | Comm Center News
Imagine a job where your actions in the first few seconds after you pick up the phone can impact lives.
That’s the reality our members working as emergency dispatchers face each day they report to work, sit down at their consoles and prepare to answer the public’s calls for help.
“We have to find common ground with the person calling right away…
by AllThingsECC.com | Jan 9, 2020 | Comm Center News
CUMBERLAND — As the county moves into the new decade, emergency communication specialists are getting a tool to aid callers during an emergency.
The Allegany County Joint Communications Center has purchased Apple iPad tablets to replace a dated, flip card system that provides callers instructions during an emergency.
“When a citizen calls 911, our communication specialists are trained to narrow down the call type and to provide pre-arrival medical care…
by AllThingsECC.com | Jan 8, 2020 | Comm Center News
KANAWHA COUNTY, W.Va. (WOWK) – 911 dispatchers; answering calls and getting the community emergency help. A job that can be strenuous and sometimes scary.
“Like Metro 911 yesterday…they did a fabulous job,” says Jim Brown, a retired 911 telecommunicator.
Metro 911 received 700 calls in two hours; to put it in perspective, in a 24 hour period they typically get about 1,500…
