Firefighters build wheelchair ramp for dispatcher (OK)

TULSA, Okla. — A group of Tulsa firefighters are going beyond the call of duty.

A crew decided to build one of their fire dispatchers a wheelchair ramp after she had part of her leg amputated following a car crash last year.

Firefighters say she had steps by her front door and it was hard to navigate. They say they were more than happy to help one of their own…

Contract would increase pay for emergency dispatchers in Meriden (CT)

MERIDEN — City officials hope wage increases included in a newly proposed three-year labor agreement with the city’s emergency dispatchers will help the city attract and retain employees at the city’s dispatch center. 

The salary range Meriden has offered to its dispatchers over recent years has been lower than what many surrounding and comparable municipalities pay, according to Emergency Communications Director Doree Price…

Apple Watch emergency settings causing more 9-1-1 hang-ups, can save lives (WI)

The Eau Claire county communications center says it is having major issues with people calling 9-1-1 and hanging up. But as First News at Nine’s, Jonathan Fortier, shows us technology – like the Apple Watch – is making the number of hang-up calls even higher.

The numbers are in and last year, the Eau Claire County Communications Center received more than 3,600 9-1-1 hang up calls and that trend is continuing into the new year.

“So far in 2020, we are only in the 14th of January and we’ve investigated over 120…

‘What’s your location?’: Dispatchers demonstrate how ‘Text to 911’ program works (VA)

HENRICO, Va. (WWBT) – Henrico County dispatchers say Monday’s false active shooter threat was the first time they had received a text like that through the “Text to 911” program.

In June 2018 the Henrico County Emergency Communications Center incorporated the text to 911 technology into its system.

“We’ve gotten calls for a medical call,” said Administrative Communications Supervisor Rebekah Taylor. “We were able to give them pre-arrival information over texts to ensure that they’re receiving the same exact…