Long Beach launches program designating a homeless services dispatcher for 911 calls (CA)

Long Beach is launching a new pilot program on Monday, Feb. 11, that will designate a homeless services dispatcher to the city’s 911 call center. Any non-emergency call that comes through the center relating to someone who is homeless will be redirected to the homeless services dispatcher, who can provide information, guidance and referrals based on the situation…

TEXT 911 NOW AVAILABLE IN SHASTA COUNTY (CA)

SHASTA COUNTY, Calif. – A new emergency feature is now online in Shasta County.

Starting on July 14, people can text 9-1-1 if they are unable to call emergency services safely.

This is a collaboration with Shascom, Cal Fire, and the California Highway Patrol.

Law enforcement officials said when texting 9-1-1, messages need to be short and include your location. People also need to specify what kind of help they’re looking for. Whether it’s police, fire, or medical help… READ MORE

911 system benefits from new revenue (AR)

Garland County has started receiving revenue from the increased public safety charge wireless providers began collecting from customers in October.

The $1.30 monthly charge enabled by the Public Safety Act of 2019 supports 911 service. The 2019 law increased the charge from 65 cents and imposed a 10% fee on prepaid wireless service. The fee for prepaid service was 65 cents.

The county and city of Hot Springs both operate public safety answering points. The PSAPs receive 911 calls and dispatch emergency personnel… READ MORE

Fairfax County seeks alternatives to dispatching police officers to non-violent incidents (VA)

Fairfax County’s 9-1-1 system could soon be dispatching teams of unarmed medical, human services and mental health workers to respond to non-violent mental and behavioral health incidents instead of police officers.

The proposal being pushed by Supervisors Rodney Lusk (Lee District) and Walter Alcorn (Hunter Mill) would mirror Eugene, Oregon’s Crisis Assistance Helping Out On The Streets (CAHOOTS) mental health crisis intervention program that has been in place since 1989… READ MORE