Metropolitan Emergency Communications Association to get new dispatch system (AR)

Members of the MECA (Metropolitan Emergency Communications Association) board voted Thursday to purchase a new computer aided dispatch system to replace the system which was last upgraded in 2007.

The board is made up of the Jefferson County Judge and Sheriff, the Mayor of Pine Bluff, Pine Bluff Fire and Police Chief, a representative of the 911 Administrative Board and the coordinator of the Office of Emergency Management…

Police Executive Research Forum: How changes to 9-1-1 call-taking and dispatching can improve police responses

Key Takeaways— Public safety agencies are examining how changes to 9-1-1 call-taking and dispatching can improve police responses and help accomplish the goals of police reform.– Innovations include:Incorporating mental health clinicians into 9-1-1 centers, where they can handle some types of calls over the phone, rather than dispatching officers to respond;Using criteria-based dispatching systems that guide call-takers’ questions, providing a more consistent response and helping to avoid “over-response” to calls, andImplementing Next Generation 9-1-1, which will allow callers to send photos, videos, and other digital information to call-takers… READ MORE

Next Generation 9-1-1 Innovator Welcomes Sharon Counterman as Senior Project Manager

LOS ANGELES, Sept. 4, 2020 /PRNewswire/ — NGA 911, LLC, a leading provider of Next Generation 9-1-1 solutions, today announced that former public safety consultant, Sharon Counterman, joined the company as Senior Project Manager.

Ms. Counterman comes to the NGA 911 family after working closely with the team on a Next Generation 9-1-1 project in Nevada.  “I wanted to be a part of an innovative company that is making history in the 9-1-1 world,” Ms. Counterman said… 

Coordinating Emergency Communications

One of the many lessons learned from the Smart Cities movement is that you can achieve significant improvement in community safety and resilience when you use network technologies to facilitate communications and data sharing. Information gets to responders more quickly and comprehensively which leads to more streamlined processes and better decision making in the field.

When walking through a modern Real Time Crime Center (RTCC), it is easy to become fixated on the huge video walls, workstations with elaborate dashboards, and images streaming into the center from cameras across the city…

Maygra: An open letter to Columbia 9-1-1 district leadership (OR)

Dear Mr. Michael Fletcher, director of Columbia 9-1-1:

As a taxpayer in the Columbia 9-1-1 Communication District, I feel compelled to address some concerns I have about some actions being taken at 9-1-1. The issue I am referring to is regarding the committee you have formed to discuss the facets of a new radio system. I also understand that you have made the decision to keep these meetings private… READ MORE

Prince George sees another record month of 9-1-1 overdose calls (British Columbia)

Prince George has seen another month with well over 100 overdose calls – a city that normally averages 52 calls per month.

In August, paramedics responded to 129 overdose calls in the northern capital, which is one more than July’s 128 calls to BC Emergency Health Services (BCEHS).  

That call load compares to 58 in June and 51 in May earlier this year… READ MORE