FirstNet at 10: A Decade of Dedication to Public Safety

By Edward Parkinson, CEO, First Responder Network Authority (FirstNet Authority)

Broadband has become the lifeblood of our economy. It is also essential to our national security and public safety, a fact that first responders recognized many years ago. The tragedies of September 11th revealed fundamental problems with the communication systems used by our nation’s first responders. They needed a more advanced telecommunications infrastructure for their lifesaving mission, a reliable one to help them communicate and share information during emergencies and daily operations… READ MORE

Skype 911 Call Update: How to Use New Feature, Enable Emergency Location Sharing

After 18 years in the market, the latest Skype update finally allows users to utilize the said video conferencing app for emergency calls. 

In addition to this, the said Skype 911 call update now lets users to share location. “The three-digit telephone number “9-1-1” has been designated as the “Universal Emergency Number” for citizens throughout the United States to request emergency assistance,” per Nena. The organization added that this is a national phone number that connects people with a Public Safety Answering Point (PSAP) quickly and easily… READ MORE 

FirstNet success means no hypothetical ‘shots’ need to be fired, Swenson says

FirstNet success means no hypothetical ‘shots’ need to be fired, Swenson says

As public-safety officials today commemorate the 10-year anniversary of the FirstNet Authority being created, the deployment of the FirstNet nationwide public-safety broadband network (NPSBN) has proceeded well enough that no one needs to face a firing squad, according to former Authority board Chair Sue Swenson.

“Save it for another time,” Swenson said during a recent interview with IWCE’s Urgent Communications, noting that the initial five-year FirstNet buildout is expected to be finished this year. “I had forgotten that we can tell people that we don’t have to shoot them now.”

Of course, Swenson was joking—gunfire was never an actual threat. But it was Swenson who famously stated “we should be shot” if FirstNet was not completed as planned in 2022 while testifying before the Senate Commerce Committee almost seven years ago

FirstNet Exceeds 2M First Responder Connections

FirstNet Exceeds 2M First Responder Connections

America’s Public Safety Network Surpasses 2.81 Million Square Miles, Expands First Responder Access to 5G and Strengthens Commitment to Mission-Ready Infrastructure
America’s Public Safety Network Surpasses 2.81 Million Square Miles, Expands First Responder Access to 5G and Strengthens Commitment to Mission-Ready Infrastructure (Courtesy of FirstNet and AT&T)

In the nearly 5 years since AT&T was selected by the First Responder Network Authority (FirstNet Authority) to build and operate FirstNet®, the company moved quickly to bring more coverage, boost capacity and drive new capabilities for first responders and the communities they serve, whether they be rural, urban and tribal.

To date the public safety community on FirstNet has access to the nation’s largest coverage footprint, reaching more than 2.81 million square miles across the country. That means they cover more than 50,000 square miles above that of the largest commercial networks (about the size of Alabama), enabling more first responders access to an entire ecosystem of innovative solutions to keep them mission ready…

Ease PSAP staff shortages and burnout with supportive AI technology

Across the United States, Public Safety Answering Points (PSAPs) are understaffed. PSAPs are the crucial call centers where operators receive 911 calls and route them to the appropriate emergency service personnel—such as police departments, fire departments, or emergency medical services (EMS). Although staffing is a perennial problem for PSAPs, COVID-19 has further exacerbated the issue and put already overburdened staff under increasing amounts of stress.

At a time when more people are seeking work/life balance and positive mental health, it’s easy to surmise that many PSAP call-takers and dispatchers may be leaving the industry for jobs that are better paid, have nicer schedules, or that don’t require the stressful daily navigation of traumatic events… READ MORE

Public Safety Advocate: Survey, Happy Anniversary FirstNet

We will be in Washington, DC next week to participate in a celebration of the 10th Anniversary of the signing of the bill that created FirstNet. Thus there will not be an Advocate next week but I will recap the anniversary activities the following week.

The survey we posted three weeks ago is still up and, again, if you have not had time to respond, I hope you will be able to take a few minutes to complete it this week. Thanks to all who have responded and those who will respond this week…