by ECC Editor | Apr 16, 2020 | Articles, Comm Center News
It’s National Public Safety Telecommunicator Week, designed to recognize the work of emergency dispatchers around the area and across the country.
There’s a lot of work to do. Lyon County Emergency Communications Director Roxanne Van Gundy says the “heroes under the headset” manage every emergency call. That’s not to mention the urgent calls like assaults, stabbings or shootings, and it doesn’t factor in the 100-plus calls per… READ MORE
by ECC Editor | Apr 16, 2020 | Articles, Comm Center News
These silent heroes behind the headsets are more than just a voice on the other end of the line, according to a statement from KSP Post 9. They often save lives on a daily basis.
“Post 9 telecommunicators are an essential part of the daily operations at Post. They are the unseen heroes behind the scenes,” the statement said. “This week is an opportunity to give recognition to these individuals who … READ MORE
by AllThingsECC.com | Apr 15, 2020 | Articles
When burglary occurs; when there is a crash; when someone dials 9-1-1; and more, there are people that help save lives, yet do not get recognized as often; the dispatchers.
Working day and night around the clock, even on holidays, if it were not for these hidden heroes our local firemen, police officers, EMT’s, etc., would not be notified about our local emergencies in time.
The trained professionals take on the 13th most stressful job in the nation everyday as they sit behind their communications desk…
by ECC Editor | Apr 15, 2020 | Articles
A man who was high on heroin and wanted by police came to his sister’s daycare center. A group of deaf people became stranded in the middle of a large lake when their boat’s motor died. A woman was kidnapped by a trucker at a rest stop, sexually assaulted and then left in the back of his cab as he drove.
These are all real stories, and in each situation the people involved either couldn’t call 911 or would have put themselves in jeopardy by doing so…READ MORE
by ECC Editor | Apr 15, 2020 | Articles, Comm Center News
This happens to be National 911 Telecommunicator Week, but instead of celebrating or taking time off, workers in call centers are dealing with an unprecedented challenge.
As social distancing orders become stricter and COVID-19 cases climb, many 911 call centers are confronting an unexpected emergency, keeping telecommunicators healthy and trying to keep up with a historic demand.
30 percent of jurisdictions around the country are reporting higher call volumes during this pandemic. About 3% describe it as a significant… READ MORE
by AllThingsECC.com | Apr 15, 2020 | Articles
They often sit in windowless rooms, illuminated only by the eerie glow that emanates from the bank of monitors that face them. Much of what goes on here cannot be heard; muffled by the surgical masks that are increasingly worn under headsets. Today the familiar cans of Diet Coke and Red Bull sit side by side with bottles of hand sanitizer and disinfectant spray. These are the faceless voices on the front lines of our war against COVID-19. These are the public safety dispatchers…
