Darcy Ziller: one of Cook County’s calm voices on 9-1-1 (CA)

National Public Safety Telecommunicators Week, first recognized in 1981 in Costa County in California, has become a national effort. It is a week set aside to acknowledge the hard work and dedication of the men and women more commonly known as 9-1-1 dispatchers. These are the people who are considered the Thin Gold Line, working to protect the public behind that line, along with law enforcement and fire services. 
 National Public Safety Telecommunicators Week is the second week of April each year, so it is April 12-18 in 2020… READ MORE

Omnitronics provides FREE Radio dispatch software to support Public Safety efforts during COVID-19

In order to show gratitude to and in direct support of the vital services that everyone around the world heavily relies on during the COVID-19 emergency, Omnitronics offers FREE use of the RediTALK-Flex Dispatch software for 90 days to organizations working in or supporting essential services. 

“I feel that giving our strained frontline organizations access to much-needed additional resources is our duty as a company operating in this industry”, states Omnitronics CEO John Florenca…

NG9-1-1 Interoperability Oversight Commission Approves RFP Award for PKI Operations & PCA

The NG9-1-1 Interoperability Oversight Commission (NIOC) is proud to announce an RFP award to tech companies Eonti and DigiCert to operate the PSAP Credentialing Agency (PCA). This is a key element in building greater trust and interoperability in Next Generation 9-1-1 (NG9-1-1) systems. The award is a significant milestone in establishing a Public Key Infrastructure (PKI) for NG9-1-1, as required by the prevailing standards for NG9-1-1 and recommended by other leading groups including the Federal Communications Commission (FCC) Task Force on Optimal PSAP Architecture (TFOPA)…

Tactical dispatch and TERT: How FirstNet supports innovations for 9-1-1 and emergency communicators

Emergency communications professionals across the country utilize FirstNet to support innovative approaches to 9-1-1 and dispatch. FirstNet’s secure, reliable broadband connection helps telecommunicators deliver accurate, robust information to on the scene responders. FirstNet, and the technology ecosystem that has built up around it, is especially helpful for dispatchers placed in uncommon situations… READ MORE

Minot Central Dispatch adjusts protocols during COVID-19 (ND)

MINOT,N.D.- It’s national Public Safety Telecommunicators week, and local dispatchers are working harder than ever to keep you safe.

Minot Central Dispatchers are changing the way they answer calls and send you help. All responses are now being screened with COVID-related questions.

Dispatchers have also added new codes to describe the situation, like if a person is in quarantine, quickly and efficiently to first responders. According to Public Safety Answering Point manager Margaret Haugan, this has not slowed response times… READ MORE

Telecommunicator Week (TX)

With Telecommunicator Week upon us, I would like to talk a little about these great heroes. Telecommunicator Week is April 12-18, 2020, and I would like each of them to know how much they are truly appreciated. These heroes that are hardly seen but always there with a calm voice to answer your call for help. We may not be able to celebrate in the usual manor, but I would like you to see these heroes the way I do daily. Behind those calm voices there lies an array of great people… READ MORE