by ECC Editor | Jul 19, 2021 | Comm Center News
Six-year-old Mylah Santa Maria called 911 to deliver an urgent message.
“I need y’all to tell the sheriff … that I love him and I love y’all,” Mylah, of Collins, Mississippi, told the dispatcher, according to WDAM7.
“I will make sure that I get that to him, OK?” the dispatcher answered, according to a transcript of the call placed earlier this week.
Covington County Sheriff Darrell Perkins got the message and decided a special thank-you was in order.
He surprised Mylah and her family at their home, giving them school supplies and a special Sheriff’s Department coin, WDAM reported… READ MORE
by ECC Editor | Jul 19, 2021 | Jobs
Duties of Position: Responsible for the efficient operation of delegated functions in the Harper College Police Department as well as providing direct supervision of the Dispatch Center which includes emergency 911 calls.
Supervises Dispatch Center personnel. Assigns duties as workload priorities dictate and oversee assignment completion. Approves vacation days, monitors sick time, meets regularly to discuss operations, proposes operational adjustments when appropriate, and initiates corrective action when needed. Evaluates the skills and conduct of personnel assigned to the Dispatch Center and provides direct employee feedback on an ongoing and immediate basis. Prepares annual evaluations as well… READ MORE
by ECC Editor | Jul 17, 2021 | Comm Center News
South Sound 911’s new regional communications center is set to open its public counter July 20, bringing Pierce County and dispatchers a bigger, more effective space for operations.
The building spans 74,528 square feet and cost $59 million to construct. Construction began in September 2019 and is wrapping up with construction coordinators, electrical and data workers still on site as of Thursday. For Kris McNamar, community relations manager at South Sound 911, seeing a new, centralized building after 17 years of working for the agency is “overwhelming.” … READ MORE
by ECC Editor | Jul 16, 2021 | Comm Center News
Alexandria, VA – The Association of Public-Safety Communications Professionals (APCO) International has announced Deann MacLeod of Kingman, Arizona has graduated from the prestigious Certified Public-Safety Executive (CPE) Program. Deann MacLeod serves as Communications Center Manager for Kingman 911 Communications Center.
The CPE Program was established in 2016 and was designed to elevate professionalism, enhance individual performance and recognize excellence in the public safety communications industry. Participants may be managers, supervisors, agency executives or others whose work and life experiences have motivated them to learn the necessary skills to successfully lead organizations within the complex and ever-changing environment in which public safety agencies operate… READ MORE
by ECC Editor | Jul 15, 2021 | Articles, Comm Center News
AUSTIN, Texas, July 14, 2021 /PRNewswire/ — In 2012 Joan Lantz called 9-1-1 on her cell phone. She died in her apartment in Rock Hill, South Carolina because 9-1-1 operators could not locate her. In 2020 Sheila Sheppard died in her Washington DC residence because the address of her emergency did not appear on the 9-1-1 operator’s screen. Every year there are countless tragic stories like these. Over the past 10 months calls to 9-1-1 have increased dramatically to exceed pre-pandemic levels and over 80% of those calls are from cell phones; as a result an increasing number of Americans are becoming aware of a serious problem. When 9-1-1 is called from a cell phone the call taker does not receive your address, 9-1-1 doesn’t know your location. Even in ideal circumstances where there is a high density of cell towers and the most advanced public safety technology, 9-1-1 can only identify that you’re in an area ranging from 25,000 to 27,000,000 square feet. Real Safe 911, a new app and system from Real Safe Brands, has solved this critical location issue. When you call emergency services using Real Safe 911, the 9-1-1 operator will automatically receive your current address. Real Safe 911 works over the existing 9-1-1 infrastructure, and with every 9-1-1 system in the US and Canada… READ MORE
