by ECC Editor | Jul 22, 2021 | Comm Center News
MOUND CITY, Ill. (WSIL) — Two employees at the Pulaski County Sheriff’s office received commendations for their work on Tuesday.
Deputy Alek Jimenez received the county’s Rookie of the Year award for his efforts in his first year in uniform. Jimenez recorded more than 1000 traffic citations and 24 felony arrests said Deputy Chief Lyle Womack, who emceed the ceremony. But Jimenez isn’t on the force for fame.
“I’m not big into all of that, I just come here and do my job,” Jimenez said. “I just hope that one thing I can do can make a difference in the community.”
Three of those 24 arrests came on the night of May 18, when Jimenez responded to a fire on the 700 block of Pearl Street in Mound City. Kenneth Kerley, lead telecommunicator for the Pulaski County Sheriff’s Communication Center, backed up Jimenez that night. Kerley, who was driving to his shift, was the closest deputy on scene… READ MORE
by ECC Editor | Jul 22, 2021 | Comm Center News
In 2012 Joan Lantz called 9-1-1 on her cell phone. She died in her apartment in Rock Hill, South Carolina because 9-1-1 operators could not locate her. In 2020 Sheila Sheppard died in her Washington DC residence because the address of her emergency did not appear on the 9-1-1 operator’s screen. Every year there are countless tragic stories like these. Over the past 10 months calls to 9-1-1 have increased dramatically to exceed pre-pandemic levels and over 80% of those calls are from cell phones; as a result an increasing number of Americans are becoming aware of a serious problem… READ MORE
by ECC Editor | Jul 20, 2021 | Comm Center News
NGA 911, LLC, the leading-edge Next Generation 9-1-1 and Public Safety solutions provider, today announced that Chuck Freeman joined the company as a Public Safety Solutions Specialist for the U.S. Southeastern region.
Freeman brings a wealth of knowledge to the NGA 911 team and the company’s customers. Freeman’s career has spanned 37 years of 9-1-1 milestones from basic 9-1-1 to Enhanced ALI, Wireless Phase I & II, Text-to-911, and now Next Generation 9-1-1 (NG9-1-1). In conjunction with six years of service to the Florida State 9-1-1 Board, he assisted in rewriting the Florida State 9-1-1 Plan. Freeman has been a tireless advocate for enhancements in 9-1-1 and served as the Chair of the State 9-1-1 Coordinator Group and VP of CEFA (Central FL NENA Group)… READ MORE
by ECC Editor | Jul 20, 2021 | Comm Center News
COLLINSVILLE, Va. (WDBJ) – As a part of the Marcus David Peters Act that was put in place by Governor Ralph Northam to provide care to people in mental health crises, the Martinsville-Henry County E911 Communications Center has built a voluntary database.
“We have established a way for our citizens to go online on the city of Martinsville or Henry County website. A secure link there where they can provide confidential information,” said JR Powell, center director.
Powell says the database will give dispatchers and responders a head start in gathering information.
“Dispatchers will have that information ahead of time rather than in today’s environment if you call 911, you don’t know what’s going on,” said Powell… READ MORE
by ECC Editor | Jul 20, 2021 | Articles, Comm Center News
Four key phases exist in a VoIP project: assessment, design, procurement, and implementation. An independent consultant can bring you an unbiased perspective throughout the journey by identifying potential bottlenecks, estimating budgets, determining what needs to be upgraded or replaced, and developing a set of system requirements to ensure a competitive bid process and smoother implementation. Here, I’ll share an inside view of how to make the most of each phase of the VoIP process—giving you a taste of the value a consultant brings to the table.
VoIP projects typically take six to 12 months to complete, and engaging an outside expert to handle the process takes a burden off your IT department. The consultant can work as part of the IT group, performing many of the tasks necessary to complete critical phases while still allowing oversight from the project team… READ MORE
