In 2012 Joan Lantz called 9-1-1 on her cell phone. She died in her apartment in Rock Hill, South Carolina because 9-1-1 operators could not locate her. In 2020 Sheila Sheppard died in her Washington DC residence because the address of her emergency did not appear on the 9-1-1 operator’s screen. Every year there are countless tragic stories like these. Over the past 10 months calls to 9-1-1 have increased dramatically to exceed pre-pandemic levels and over 80% of those calls are from cell phones; as a result an increasing number of Americans are becoming aware of a serious problem… READ MORE
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Protecting 4.9 GHz for Public Safety
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.Recent Posts
- AI is now listening to 911 calls in Summit County — and helping dispatchers in real time (OH)
- Austin adopts $6.6 billion budget, creates new emergency communication office (TX)
- The future of the telecommunicator: How AI is changing dispatcher training
- New Orleans Deploys AI for 911 Calls—What Are Other Cities Doing? (LA)
- Charleston Co. unveils $2.4 million renovations to consolidated emergency communications center (SC)

