by ECC Editor | Aug 26, 2021 | Articles, Comm Center News
The Arkansas 911 Board has selected AT&T to implement its “Next Generation 9-1-1 service” to improve emergency communications across the state.
The state’s 114 public safety answering points (PSAPs) handle more than 1.6 million 9-1-1 calls each year. Terms of the contract were not disclosed.
Some aspects of the new service include:
- Improved location-based services. Using location-based geospatial routing, when a person contacts 9-1-1, their location can be identified quickly and routed to the appropriate PSAP for improved response times… READ MORE
by ECC Editor | Aug 25, 2021 | Comm Center News
With the emergence of technologies like GPS and digital video livestreaming, 911 emergency dispatchers have more tools at their fingertips than ever before—contingent, that is, on whether or not the region’s digital infrastructure can handle it.
Modernizing America’s 911 service has been an ongoing project for the better part of two decades. South Dakota is the latest of many states that have made the transition by installing what’s known as a next-generation 911 system (NG911)… READ MORE
by ECC Editor | Aug 24, 2021 | Comm Center News
Prince George’s County, Maryland, has completed upgrades to its emergency communications infrastructure, which are part of a nationwide effort to upgrade all 911 call centers in an ever-increasing wireless mobile society.
Next Generation 911 is in the process of revamping emergency systems across the U.S. and Canada.
Some of the county’s new capabilities include more enhanced caller location data for first responders and dispatchers, faster and more accurate routing of calls and giving callers the ability to text, send images and even video to call centers… READ MORE
by ECC Editor | Aug 21, 2021 | Articles, Comm Center News
As public agencies strive to upgrade technology in a national push, a San Diego-based company is positioning its new app as a way to help take pressure off hardworking emergency dispatchers.
That app, called Rescu, enables subscribers to get in touch with public agency emergency communication centers via the company’s own private dispatch professionals. In that sense, it shares some similarities with home alarm companies, and could potentially become more familiar to public agency dispatchers if the product catches on… READ MORE
by ECC Editor | Aug 21, 2021 | Comm Center News, Jobs
The Paducah Police Department is looking to hire new employees to fill its open full-time telecommunicator role.
Telecommunicators are responsible for answering 911 calls, dispatching public safety personnel and equipment, and recording and relaying information that may involve life and death situations.
They work in the police department’s communications services division, which answers about 170,000 calls per year, or between 450-500 calls per day. Telecommunicators answer 911 and non-emergency calls for Paducah Police, McCracken County Sheriff’s Office, Paducah Fire Department and nine volunteer fire departments. The department answers 97% of calls in under 10 seconds… READ MORE
