by ECC Editor | Jan 7, 2022 | Comm Center News
NICE (Nasdaq: NICE) today announced that the City of Detroit (Michigan) 911 communications center will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews, and reconstructing incidents. Through this transformation, the 911 center expects to improve productivity, enhance staff performance and satisfaction and provide better service to citizens and communities. Detroit is the largest city in the state of Michigan and the 27th most populous U.S. city with over 639,000 residents… READ MORE
by ECC Editor | Jan 6, 2022 | Comm Center News
Starting January 1, Montgomery county residents will be able to call a new hotline for mental health and substance use crises. The Crisis Now hotline will operate 24 hours, 7 days a week.
Callers will be able to speak with trained behavioral health professionals who can help de-escalate the situation and connect people with local, mental health resources. The hotline will be an additional service to the current suicide prevention hotline… READ MORE
by ECC Editor | Jan 6, 2022 | Comm Center News
In a release, they noted, “Currently, Niagara EMS is experiencing significant operational demands which, if not addressed, could result in a disruption to service.
To that end, they said, “Effective immediately and until further notice, Niagara EMS is implementing pre-defined plans designed to maintain essential response levels.”
That means, dispatchers will send callers, whose situation are deemed less serious “to the Emergency Communication Nurse, where alternative care options will be discussed. This may mean some callers identified with non-life threatening emergencies may wait longer to speak to a nurse for secondary assessment… READ MORE
by ECC Editor | Jan 6, 2022 | Articles, Comm Center News
With all of the distractions in 2021, many people aren’t aware of a new federal requirement that governs 911 calls and the phone systems that originate these calls. These new laws particularly impact the vast number of organizations that migrated to cloud telephone providers to support remote workers during COVID-19. In August 2019, the Federal Communications Commission (FCC) adopted rules to strengthen emergency calls. The newest requirement is the second part of RAY BAUM’S Act, which applies to multi-line telephone systems (MLTS). That means the laws apply to every business with two or more phone lines as part of their phone system… READ MORE
by ECC Editor | Jan 4, 2022 | Articles, Comm Center News
For the past 50 years, 911 has remained relatively unchanged. The need to upgrade is evident as technology evolves and the demand for more reliable emergency response grows.
Although 911 is vital to every community, NG911 can help make it better. As the nationwide initiative to upgrade traditional 911 systems to NG9-1-1 continues, so does the opportunity to enhance public safety in the new year… READ MORE
