by ECC Editor | Jan 22, 2022 | Articles, Comm Center News
I’ve been receiving a number of questions about the roll out of Kari’s Law and I figured I’d do a quick post on it, even though it is not technically a TCPA issue.
At a high level the Act requires that multi-line telephone systems (including certain VOIP and cloud-based systems) have the ability to pass a 911 dial through the system without having to “press 9” or any other number. It also requires certain notification capabilities to held guide first responders to the “dispatchable location” of the 911 report… READ MORE
by ECC Editor | Jan 21, 2022 | Comm Center News
RIO GRANDE COUNTY, Colo. (CBS4) – A 911 dispatcher with the Colorado State Patrol’s Alamosa office was arrested Wednesday mid-afternoon after authorities were alerted to a possible sexual assault that occurred the night before.
Tony Jackson Hill, 36, was taken into custody on two sexual assault felony charges.
The Rio Grande County Sheriff’s Office said it was alerted to the possible sexual assault at 10 p.m. Tuesday. The agency has not provided information about where it responded to or who it was alerted by… READ MORE
by ECC Editor | Jan 21, 2022 | Comm Center News
A baby not breathing, a drowning and a person suffering from a gunshot wound.
Those are all examples of emergencies where callers waited on hold for longer than two minutes before a Toronto 911 operator said they were able to answer the call.
“Everything that we do at our job as call-takers is about seconds,” the operator said. “People are being hurt, and they don’t know they’re not getting the help that they need.”
CBC News is not identifying the 911 operator because they’re not authorized to talk about their work at the Toronto Police Service’s 911 communication centre, which answers all emergency calls for the city… READ MORE
by ECC Editor | Jan 19, 2022 | Comm Center News
HARRISBURG PA – Mobile carriers will begin to decommission their comparatively slower 3G cellular networks this year, some by next month. That’s prompted Pennsylvania officials to remind people with older-model cell phones to prepare for the possibility that their phone service could be affected. The primary concern? The switch may result in some phones being unable to make calls or send text messages.
Taking older networks offline helps free up infrastructure to support more advanced services, like the newer and faster 5G (fifth-generation) version. Jeff Boyle, deputy director of 9-1-1 for the Pennsylvania Emergency Management Agency, said owners of older phones are likely to be notified by their carrier… READ MORE
by ECC Editor | Jan 19, 2022 | Comm Center News
MADISON TOWNSHIP — Richland County will “publicly unveil” its newly remodeled $1 million 9-1-1 dispatch center inside the Peoples Community Center.
A ribbon-cutting ceremony is planned Wednesday at 11 a.m., followed by a televised virtual tour of the new facility, Richland County Commissioner Tony Vero said.
It’s not an event open to the general public, culminating a project first approved by commissioners in August 2019… READ MORE
