by ECC Editor | Nov 13, 2019 | Comm Center News
(TNS) — Emergency dispatch operators in Rock County, Wis., have a new tool that allows them to track 911 callers faster and more accurately than ever before.
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The service is free to registered 911 centers from RapidSOS Clearinghouse, a company formed by former Federal Communications Commission commissioners… READ MORE
by ECC Editor | Nov 13, 2019 | Comm Center News
The Orleans Parish Communication District has agreed to negotiate a contract with a local architecture company to design an expansion of the Chief Warren E. McDaniels Sr. 911 Center.
The OPCD Board of Commissioners on Tuesday unanimously passed a resolution allowing OPCD executive director Tyrell Morris to negotiate with VergesRome to expand the facility at 118 City Park Ave.
In March, the board authorized a concept and feasibility study … READ MORE
by ECC Editor | Nov 13, 2019 | Comm Center News
Cincinnati officials say they’ve shaved five weeks off the time it takes to hire call takers and dispatchers for the city’s emergency communications center (ECC). But the process from someone applying to actually getting a job still takes 14 weeks. It used to be 19 weeks.
Right now the center is 20 people short. That includes vacancies for three supervisors, 10 dispatchers and seven 911 call takers. But that’s better than last year… READ MORE
by ECC Editor | Nov 13, 2019 | Comm Center News
Every time Ramsey County dispatch telecommunicator Amber Guettler answers a 911 call, she expects to hear about a crisis, the voices high with emotion. From that difficult call, Guettler has to get as much information as possible.
“It typically is very calm in here. It’s very important for us just for working here, and keeping ourselves calm,” Guettler said. “But it’s very important for us to stay calm for our callers as well.”
What the callers don’t know is… READ MORE
by ECC Editor | Nov 12, 2019 | Comm Center News
ROCHESTER, Minn. – Do you know when to call 911? It sounds simple, but it’s not always an easy determination to make.
“One of the biggest things that we get, especially now that winter is coming, is road condition questions, weather condition questions. And a lot of people are calling 911 for that purpose,” said Holly Ketzeback, a dispatcher for the City of Rochester and Olmsted County.
Ketzeback and fellow dispatcher…READ MORE
