Every time Ramsey County dispatch telecommunicator Amber Guettler answers a 911 call, she expects to hear about a crisis, the voices high with emotion. From that difficult call, Guettler has to get as much information as possible.
“It typically is very calm in here. It’s very important for us just for working here, and keeping ourselves calm,” Guettler said. “But it’s very important for us to stay calm for our callers as well.”
What the callers don’t know is… READ MORE
