ROCHESTER, Minn. – Do you know when to call 911? It sounds simple, but it’s not always an easy determination to make.

“One of the biggest things that we get, especially now that winter is coming, is road condition questions, weather condition questions. And a lot of people are calling 911 for that purpose,” said Holly Ketzeback, a dispatcher for the City of Rochester and Olmsted County.

Ketzeback and fellow dispatcher…READ MORE