City of Pueblo’s 911 phone bill surcharge to more than double (CO)

Pueblo residents with telephone lines will pay about a dollar more each month per phone to fund the city’s 911 communications center.

Pueblo Police Chief Troy Davenport presented the fee increase to Pueblo City Council on Monday night.

Since 2009, the city of Pueblo has received 70 cents each month from phones linked to Pueblo, collected by the state Department of Revenue. Council’s change raises the emergency 911 surcharge to $1.72 for each phone per month… READ MORE

LawCo 911 integration complete: ity of Aurora fire, police now part of county-wide dispatching (MO)

The city of Aurora and the city of Marionville’s fire and police departments are now consolidated into the county-wide dispatching system operated by the Monett-Lawrence County E911 system, resulting in all calls for emergency service being dispatched from one location.

The move became effective Jan. 6, upon recommendation of the Lawrence County Emergency Services Board… READ MORE

‘It was pie in the sky’: Platte County ahead of game for NG911 (NE)

Nebraska is looking at the final stages of establishing Next Generation 911 services but, according to local officials, Platte County is already on the way to achieving it.

“It’s basically an overhaul of the 911 system to try to bring call centers into the digital age statewide,” said Rachel Pensick, communications director at the Joint Communications Center (JCC). “It’s more digital, it helps with getting locations and… developing a digital base system statewide”… READ MORE

PSC approves contract for Next Generation 911 services (NE)

Lincoln, Neb.  — By a vote of four-to-one, the Nebraska Public Service Commission (PSC) today, January 5, approved entering into a contract with Lumen (formerly
CenturyLink) to provide Next Generation 911 (NG911) services.

“I’d like to thank everyone involved in this process for their support,” said District 3, Commissioner Tim Schram. “This is a collaborative effort and we are excited to continue the process to bring improved 911 services to all Nebraskans”… READ MORE

COVID-19 outbreak causing staffing problems at Durham 911 center (NC)

DURHAM, N.C. (WNCN) — A COVID-19 outbreak has led to staffing shortages at Durham’s 911 call center.

The issue is a story CBS 17 reported in December. It’s meant some calls are now being answered by Raleigh’s 911 call center. The shortage started last month and continues.

A longtime firefighter and President of the Professional Firefighters of Durham, Jimie Wright, said it has created challenges. 

“It’s concerning to us, it should be concerning to them,” Wright said… READ MORE