by ECC Editor | Jul 7, 2021 | Comm Center News
BALDWIN COUNTY, Ala. –Today, Baldwin County 9-1-1 has announced the deployment of a global address system, what3words, after it was recently used to save the life of a near unresponsive woman in the county and rescued stranded sailors in Mobile Bay.
It is now encouraging the community to download the free app and be ready to provide their what3words address if ever in an emergency.
Through what3words, every 10ft square in the world has been given a unique combination of three words, called a what3words address… READ MORE
by ECC Editor | Jul 5, 2021 | Uncategorized
Public-safety answering points (PSAPs) in the state of Kentucky soon will have the opportunity to leverage cloud-native RapidDeploy mapping and analytics solutions through a statewide deal with AT&T that is designed to help improve response times to emergency calls.
RapidDeploy CEO Steve Raucher said the Kentucky announcement represents the fifth statewide deal for his company’s 911 technology offerings, after previous announcements from the states of the California, Arizona, Kansas and Minnesota—most through the RapidDeploy’s relationship with AT&T. In the case of Kentucky, 911 call centers will have the capability of using RapidDeploy’s RadiusPlus mapping and Eclipse Analytics platforms, which can be fully integrated into existing 911 systems… READ MORE
by ECC Editor | Jul 4, 2021 | Comm Center News
ROXBURY, NJ – Roxbury resident John Romeo’s work ethic at the Morris County Communications Center is “a model for the agency,” said the center in recently presenting him with its Director’s Award.
Romeo, 35, was recognized for his 11 years of “dedicated service” to Communications Center, which handles police, fire and emergency medical dispatching for the county. Romeo, of Landing, is a supervising public safety telecommunicator at the center… READ MORE
by ECC Editor | Jul 4, 2021 | Comm Center News
She overcame a car accident that took her right arm to become an NYPD dispatcher only to be shot in a Bronx park.
Mialenny Santos, a 911 dispatcher for the past two years, visited Claremont Park on May 15 to meet with a hip-hop producer during a music video shoot for Dominican-born rapper Dowba Montana.
Santos said she was watching the filming from a beach chair when suddenly something told her to get up… READ MORE
by ECC Editor | Jul 4, 2021 | Articles, Comm Center News
Years ago, I worked as a consultant with a department that was having some serious conflicts between line firefighters and dispatchers. Because I was hired to work primarily with uniformed firefighters, I mostly heard their side of things. They told stories about dispatch errors and categorized dispatchers as lazy or incompetent. But when I asked what direct experience those firefighters had working and communicating with dispatchers apart from their own emergency response, the answer was very little.
When I suggested including dispatchers in the training sessions I was facilitating, I got strong pushback. “Why include them?” people asked. “We have nothing in common with them… READ MORE
