by AllThingsECC.com | Oct 3, 2020 | Comm Center News
Georgia’s first responders are getting a major boost in their wireless communications with the addition of new, purpose-built FirstNet(link is external) cell sites supporting 11 counties across the state. Plus, high-quality Band 14 spectrum has been added to more than 1,300 sites across the state. Band 14 is nationwide, high quality spectrum set aside by the government specifically for FirstNet. This new infrastructure is a part of the FirstNet network expansion taking place across the state, bringing increased coverage, capacity and capabilities for public safety…
by AllThingsECC.com | Oct 2, 2020 | Comm Center News
Sending a text to 911 is now available in Placer County. Text-to-9-1-1 is available to Placer residents and individuals traveling through the county.
According to the Placer County Sheriff’s Office, the text function provides a life-saving option to speech- and hearing-impaired residents, and individuals in situations where a voice call is too dangerous.
Messages should be a brief description of the type of help needed and the location of the emergency. The message will then be routed to a nearby dispatch center, allowing dispatchers with the Sheriff’s Office and Auburn Police Department to communicate via text to ask questions and provide instructions…
by AllThingsECC.com | Oct 2, 2020 | Articles, Opinions
Dealing with irritated, angry people is periodically part of the emergency dispatcher’s job description. This can be particularly troublesome when dealing with life-or-death situations and the person on the other end of the phone is belligerent and angry. Since it’s an issue that won’t go away, it becomes a matter of defusing the anger and resolving the caller’s problem without resorting to anger and creating a more significant problem…
by AllThingsECC.com | Oct 2, 2020 | Jobs
The Dispatcher I/ Systems Status Controller primarily dispatch 911 calls; deals with life and death situations, will offer pre-arrival instructions as indicated; and is responsible for receiving, recording and effectively managing requests for ALCS and BLS ambulance assistance/transport from various sources. The Dispatcher I/ Systems Status Controller maintains radio communication with units, allocate resources match dynamic system demands, and clears the beginning of shifts in the respective areas…
by AllThingsECC.com | Oct 2, 2020 | Articles, Comm Center News
Motorola Solutions (NYSE: MSI) today announced that it has made a new service available to the public safety market — CommandCentral Citizen Input — which is designed to help 9-1-1 call takers to better engage with citizens in their time of need. Citizen Input is a cloud-based service that allows citizens calling or texting 9-1-1 to send video, photographs and recordings of an incident to the Public Safety Answering Point (PSAP), using controlled and permission-based procedures…
