TOLEDO, Ohio — EDITOR’S NOTE: The attached video originally aired on May 13, 2021.
Some Toledo 911 dispatchers are being offered the option to forego vacation and take pay instead.
Sterling Rahe, public information officer for the Toledo Fire and Rescue Department explained that there is no staffing shortage. He said this is an option that is currently being used and has been used previously…
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Hundreds of calls come in every single day to the 911 call center at the Office of Emergency Management and Communications, but recently dispatchers got an emergency call for one of their own.
“I was actually on the stretcher and they were rolling me to the ambulance (before) I realized what had happened,” said Timothy Bingham.
Bingham was wrapping up a recent shift at OEMC when he suffered a heart attack, according to officials…
BURLINGTON COUNTY, NJ — A hazardous material incident resulted in the evacuation of the Burlington County 911 Call Center late Tuesday afternoon, according to county officials.
Four employees were hospitalized as a precaution after a carbon monoxide leak at the facility, a county spokesman said Tuesday evening. The backup dispatch center in Mount Laurel is handling the 911 calls for the county.
The carbon monoxide alarm sounded just after 3 p.m., Burlington County Spokesman David Levinsky said. The entire building was subsequently evacuated. Four employees were hospitalized after saying they felt ill…
The Orleans Parish Communication District (OPCD) is working to launch a cloud-based 911 contact center that allows for next-generation 911 services and unifies location, audio, video, chat, text-to-911 and mapping data on one platform.
Carbyne, a public-safety technology company, announced June 3 that OPCD had tapped its APEX solution to help streamline and speed 911 response. With the platform, dispatchers can send direct text messages to a 911 caller and establish a secondary, secure path via instant, verified silent chat or video without the requirement of an app. Additionally, APEX’s natural language processing allows the system to automatically transcribe and translate a caller’s words into text, freeing dispatchers to focus on what the person is saying, not what information they need to enter into the computer system…
