NSW Ambulance upgrades P25 network, improves staff safety with GPS tracking (Australia)

The NSW Ambulance service has upgraded the Far West Project 25 ( P25) radio network with improved coverage and network performance for critical communication operations.

NSW Ambulance has more than 6000 staff, including paramedics, doctors, nurses and corporate personnel, who provide communities with emergency health care and support, clinical care, and rescue and retrieval services across the state. Each year, one in six people in the state receive care from NSW Ambulance, with a call for help every 26 seconds1. April 2021 marked 125 years of the operation for the NSW Ambulance service…

Hillsdale County Emergency Dispatch Needs $ 12 Million in Updates (MI)

HILLSDALE, Mich. – Hillsdale County emergency dispatch needs improvements, but officials say the fixes won’t come cheap.

The price tag? Potentially $ 12 million.

Emergency Management Director Doug Sanford said the current equipment works but is very old.

“Much of the equipment is fairly new, but the technology is old,” he said. “Not much has really changed in 50 years. That’s how far it goes back. “

This makes it difficult to communicate with agencies in neighboring counties…

Toilets are important but a 911 call do not make: Edmonton police appeal to logic when considering emergency calls (Canada)

Toilets are important but a 911 call do not make: Edmonton police appeal to logic when considering emergency calls (Canada)

An overflowing toilet does not warrant a 911 call, warn Edmonton city police as almost half of the calls coming into the emergency line are frivolous

Edmonton Police Service (EPS) says about 46.8 per cent of calls received by its emergency communications and operations management branch (ECOMB) between Jan. 1 and Sept. 1 were not transferred to police, fire or EMS because they were not emergency calls.

A total of 347,826 911 calls were made within that timeframe…

County Council OK’s pay raise for 911 dispatchers to boost recruitment, retention (PA)

Every second counts in an emergency.

But with nearly 20 resignations dwindling the number of Erie County’s 911 dispatchers since January, emergency response times could be markedly slower, according to the Erie County Department of Public Safety.

A higher salary could change that.

On Nov. 16, Erie County Council unanimously approved a roughly $4,500 pay raise for the county’s 911 telecommunicators, an attempt to boost the recruitment and retention of those who public safety officials call the county’s “first” first responders…

States need boost for 911 networks and staffing, analysts say

States need boost for 911 networks and staffing, analysts say

Emergency call centers across the nation are “doing a good job” upgrading to modern technology compatible with next-generation 911, but the core infrastructure backing those systems needs a boost, according to a recent analysis from the public-safety consulting firm Mission Critical Partners.

The company, which offers its customers vulnerability assessments as part of its general service offerings, last week released a qualitative analysis after completing more than 100 such assessments over the past two years. Analysts said that while agencies are implementing strategic plans that keep their systems up-to-date — such as call-handling and computer-aided dispatch platforms — the emergency services IP networks, commonly known as ESInets, and next-generation core services aren’t being upgraded as quickly…