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Joel Benz, recently named to the position of executive director of the Three Rivers Ambulance Authority, is supervising several changes throughout the agency. Resolving staffing issues and working on improving slow ambulance response times are significant priorities.

Currently, Benz is midway through the process of increasing emergency staff in two ways. Several former ambulance personnel are in the process of returning to work. Meanwhile, he is overseeing a new EMT training program. Over time, an increase in staff is expected to improve ambulance response times…