City of Lawton names deputy director of Emergency Communications (OK)

Richard Franz has been named the Deputy Director of the City of Lawton’s Emergency Communications Department.

As deputy director, Franz will be responsible for coordinating, directing, evaluating and supervising the work of the emergency communications center’s employees engaged in public safety dispatching and call-taking, according to a press release. Franz also will manage facilities, radio, computer information systems and related technologies. READ MORE

Perth County fire departments transferring 911 dispatching to Owen Sound (Canada)

Perth County fire departments transferring 911 dispatching to Owen Sound (Canada)

Four Perth County fire departments will be transferring their 911 dispatch services from Stratford’s fire department to the Owen Sound Emergency Communications Centre next year.

Scarborough 911 dispatcher helps family deliver baby boy (ME)

Scarborough 911 dispatcher helps family deliver baby boy (ME)

SCARBOROUGH, Maine (WABI) – Not every 9-1-1 call has a happy ending, but this one in southern Maine certainly did.

A Scarborough dispatcher is being credited for helping a family from Old Orchard Beach deliver a healthy baby boy.

On Monday evening, Amanda Marden answered a 9-1-1 call from a family requesting medical assistance for a woman in labor…

Tucson’s 911 answer times slower than national standards for most of 2021 (AZ)

Tucson’s 911 answer times slower than national standards for most of 2021 (AZ)

Tucson, public safety communications

Detective Jimmy Martinez is one of many Tucson cops who work overtime as 911 operators. The practice helps PSCD keep up with calls and get to the most important ones as quickly as possible.

City data shows the time it took for 911 operators to answer calls in Tucson fell short of the national standard throughout most of 2021, a problem that officials said is mainly driven by understaffing and an influx of new trainees.

The Star compared Tucson’s 911 “ring times” to a standard set by the National Emergency Numbers Association, which requires 95% of 911 calls to be answered within 20 seconds of receiving a call…

Dispatchers are looking to be considered first responders. (MA)

Dispatchers are looking to be considered first responders. (MA)

WORCESTER, Mass. – Ernest Patient is a dispatch supervisor in the Worcester Emergency Communications Department. He says every 9-1-1 call a dispatcher answers is different.


What You Need To Know

  • Massachusetts dispatchers are considered clerical workers
  • State lawmakers are discussing a bill give dispatchers the same internal benefits as first responders
  • The Massachusetts Communications Supervisors Association is in support of the bill
  • The Association says the change would help dispatchers get better access to mental health services…