by AllThingsECC.com | Apr 16, 2022 | Comm Center News
As National Public Safety Telecommunicators Week wraps up, WXII 12 News wanted to learn more about a day in the life of this profession at the Forsyth County Sheriff’s Office. Behind every 9-1-1 call is a team of telecommunicators who work around the clock to help callers and law enforcement try to best handle oftentimes challenging situations. At FSCO, calls come in both on the admin line and 9-1-1. If the call deals with law enforcement, it’s then transferred over to FCSO. James Nelson is the Shift Supervisor for Communications at the sheriff’s department…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
National Public Safety Telecommunicators Week continues through Saturday. The week – it is always the second week of April – honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance to the world’s citizens.
The Livingston County Sheriff’s Office Communications Bureau includes the 911 Division, which handles emergency calls for service; and the Sheriff’s Office Communications Division, which handles Sheriff’s Office calls for service and administrative lines. The Bureau is made up of 15 full-time dispatchers, two senior dispatchers, three part-time dispatchers, a communications specialist and the director who leads the bureau…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
Audra Rosebook has been a 9-1-1 Dispatcher in Lake County for two years. It was her husband, a former police officer, who initially sparked her interest in the role when they lived in Corpus Christi, Texas.
“I’ve always been in a type of customer service so he believed that I might be good at doing this,” says Rosebook. “I used to go on what we call ‘dispatch sit-alongs’ all the time so [I] got to know everybody, got to know the job, got to love it and they gave me a chance.”
Rosebook and her co-workers have been celebrated for National Public Safety Telecommunications Week by way of special meals and goody baskets from co-workers.
Sheriff Rich Martin, who also chairs the Lake County dispatch board, says dispatchers play an important role in public safety…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
MANCHESTER — Members of the Board of Selectmen will ask voters if they want to move town’s dispatch to North Shore Regional 911 Call Center at Town Election in May.
The ballot question was unveiled to the public at the first of two public forums regarding dispatch operations in town Thursday evening.
“Do you recommend that the Board of Selectmen pursue securing Public Safety Dispatch services through the North Shore Regional 911 Center, phasing out our local dispatching operations?” the question reads…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
From delivering babies to talking about the wrath of Hardy’s clients and issuing CPR instructions, 911 dispatchers hear it all.
Yes, fast food customers.
“My first 911 call, it was actually Jones County, it just hit the line because it was so close to our county,” said Onslow Communications Supervisor, Stephanie Allen. “It was at Hardee’s in Missville, and they were upset that their cheeseburger wasn’t prepared properly and was arguing with the staff there. He wouldn’t cut my call until law enforcement got there. That was my first really 911 call…
